Billy Nguyen
Garden Grove
Summary
Proven leader and bilingual Vietnamese-English communicator, adept in time management and detail-oriented tasks. At United Auto Glass Company, I spearheaded projects, enhancing inventory accuracy and customer satisfaction. My fast learning ability and teamwork have consistently improved operational efficiency and service quality, showcasing my commitment to excellence and dependability in dynamic environments.
Overview
22
22
years of professional experience
Work History
Retail Customer Service Associate
99 Cents Only Store
06.2019 - 03.2024
- Kept customer spaces clean, neat and organized for maximum appeal.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Construction Worker
TNC Construction Company
04.2012 - 02.2019
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Used variety of hand and power tools to complete tasks.
- Mixed and poured concrete for variety of projects.
- Provided labor support to carpenters, masons and other skilled trades.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Auto Glass Manager
United Auto Glass Company
01.2002 - 03.2012
- Demonstrated leadership skills in managing projects from concept to completion.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
- Documented all service records and customer information to foster accuracy.
- Discussed various grades of glass with customers and assisted with choosing optimal glass for individual needs.
Education
High School Diploma -
Garden Grove High School
Garden Grove, CA06.1991
Skills
Fast Learner
Bi-lingual Vietnamese English
Time management skills
Flow direction well
Team player
Highly dependable
Excellent attention to detail
Timeline
Retail Customer Service Associate
99 Cents Only Store
06.2019 - 03.2024
Construction Worker
TNC Construction Company
04.2012 - 02.2019
Auto Glass Manager
United Auto Glass Company
01.2002 - 03.2012
High School Diploma -
Garden Grove High School
Similar Profiles
Cedric WashingtonCedric Washington
Store Manager at The 99 Cents Only StoreStore Manager at The 99 Cents Only Store
Vania Rodriguez-AguilarVania Rodriguez-Aguilar
Key Holder at 99 Cents Only StoreKey Holder at 99 Cents Only Store
DeAnna GermannDeAnna Germann
Retail Assistant Store Manager at The 99 cents only storeRetail Assistant Store Manager at The 99 cents only store