Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Certification
Timeline
Generic

Billy-Joe Kuzyk

Odessa,ON

Summary

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, Retail Supervisor, Sales Rep and Bookkeeper. Excels in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Offer advanced computer skills in MS Office Suite and other applications/systems. Focused professional creates memorable and delicious baked goods. Creates custom desserts that exceed customer specifications. Hardworking individual offers great task prioritization and time management skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Baker

Crave Bakery
11.2022 - Current
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Frosted and iced cakes, cupcakes, cookies, sweet rolls, and coffee cakes.
  • Developed recipes for new products and improved existing recipes.
  • Cleaned and maintained kitchen equipment and oven.
  • Followed food safety standards when handling ingredients.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Replenished bakery items in display cases.
  • Managed display cases to verify freshness and attractiveness of products.
  • Cut and shaped dough for pies, rolls and other pastries.

Manager

Gardner Auctions Sarnia
08.2018 - 08.2022
  • Manage day to day operations of an online auction
  • Deposits, cashier, handling customers, auction tracking, set up and tear down, picking customers won items, listing, pictures, checking auction items.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Cage and Coin Cashier

Casino Point Edward
09.2017 - 09.2018
  • Cashier, Main Bank and Count room attendant.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Assistant Manager

Tim Horton's
08.2013 - 09.2018
  • Handling general complaints raised; scheduling and handling inventory; delegating tasks to employees and making sure they are carried out accordingly
  • Recruiting and interviewing potential employees, ensuring smooth transition of new employees in the company, and effective merchandizing
  • Managing deliveries, organizing promotions, meeting operational expectations, and maintaining high quality standards
  • Ensuring good team delivery of customer service, serving customers, motivating staff members and offering incentives when possible and reaching desired sales records and handling of the budget.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

CSR - Customer Service Representative

Farm Boy
09.2012 - 09.2013
  • Answered all customer questions as related to the product; welcome, greet customers and offer assistance as needed; handled customer complaints according to Farm Boy policies; stocked display counters or shelves in keeping with high standards of presentation and ensure that the counters were fully stocked, organized and properly rotated/finessed at all times
  • Ensured that the product was identified by a clean sign stating correct description and price; ensured proper stock rotation of all assigned items in the department and ensured excellent quality and value of all merchandise; kept the work and storage areas clean and safe at all times and kept the retail area faultless by keeping counters, display glass and equipment immaculate and performing general 'housekeeping' as required
  • Worked as a team member lending support and assistance to fellow employees; complied with all health and safety standards and procedures, especially as they relate to equipment use and customer safety; accepted the responsibility for designated opening and closing procedures as may be directed by the Department Manager.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.

Assistant Manager/Shift Manager

KFC
01.2009 - 01.2011
  • Oversaw and managed all areas of the restaurant and made decisions on matters of importance to guest service
  • Adhered to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
  • Ensured that all financial (invoices, reporting) and personnel/payroll related administrative duties were completed accurately, on time and in accordance with company policies and procedures
  • Enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
  • Ensured compliance with operational standards, company policies, federal/state/local laws, and ordinances and consistent high quality of food preparation and service.

Bookkeeper/Office Admin

Giant Tools
01.2009 - 01.2011
  • Supervised all office needs and served as front line for visitors and phone calls; oversaw clerical staff, and routinely re-order department supplies
  • Analyzed workflow to help create appropriate infrastructure for organization, administration of human resources functions such as collecting time sheets, and developing contracts
  • Financial administration, including accounts receivable and payables, kept track of invoices and made sure no duplicates were not being charged.

CSR - Customer Service Representative

AIL INSURANCE SALES
03.2008 - 09.2008
  • Approached potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-sponsored gatherings; speaking publicly to community groups on the subject of financial well-being; determined clients' needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals; developed a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation
  • Obtained underwriting approval by completing application for coverage; completed coverage by delivering policy; planning future follow-up visits and evaluations of needs; provided continuing service by providing direct deposit forms; processing changes in beneficiary and policy loan applications
  • Provided death benefits by delivering policy proceeds; reassessing client needs.

Office Administrator/Bookkeeper

01.2003 - 01.2007
  • Directed and coordinated the daily business operations under the direction of the company president; oversaw $10M in accounts receivables which included the supervision of 15 employees made up of managers and staff in 4 branch locations; Conducted periodical employee performance evaluations and provided coaching & mentoring to increase and ensure overall team productivity as well as to assist in personal and professional development
  • Developed business strategies as well as worked directly with clients
  • Oversaw a budget; set goals for an entire department or division based on the company's plans as well as hired and fired staff
  • Made presentations to top executive staff; developed new business opportunities as well as wrote reports on business operations for the executive staff
  • Assisted in developing budgets and government remittances for funding approval; organized and supervised numerous meetings and retreats for various boards and organizations in which I was a member; provided Confidential services to victims of crime.

Education

Skills

  • Bookkeeping
  • Payroll
  • QuickBooks
  • Accounts Payable
  • Retail Management
  • Accounts Receivable
  • Food Handling
  • Merchandising
  • Management
  • Office Management
  • Microsoft Windows
  • Administrative Experience
  • Event Planning
  • Supervising Experience
  • Kitchen Equipment Operation
  • Kitchen Safety
  • Cake Decorating
  • Customer Service
  • Food Safety
  • Traditional Baked Goods
  • Batter and Filling Preparation
  • Opening and Closing Duties
  • Active Listener
  • Quality Control
  • Holiday Baking
  • Minimize Ingredient Waste
  • Team Player
  • Stock Rotation
  • Adaptive and Creative
  • Visual Merchandising
  • Allergen awareness
  • Portion control
  • Quality assurance
  • Ingredient selection
  • Time management
  • Baking techniques
  • Problem-solving
  • Adaptability
  • Product presentation
  • Vegan baking
  • Waste reduction
  • Gluten-free baking
  • Inventory management
  • Cleanliness standards
  • Dough handling
  • Team collaboration
  • Product Wrapping and Packaging
  • Dough Preparation and Baking
  • Cake Decorating Equipment
  • Pastry Filling Equipment
  • Clear Communication
  • Reliable and Responsible
  • Accurate Scale Operation
  • Microsoft Office
  • Cake and Pastry Decoration

Additional Information

AREAS OF EXPERTISE Experience Leadership Skills Research & Data Analysis Team building & Motivation Project Management Conflict Resolutions Design & Delivery of Training Business Administration Budget Analysis & Cost Reduction Operational & Strategic Planning Business Development Profit Maximization Business Process & StandardsOperational Streamlining Marketing & Sales Implementation Bookkeeping & Budget Management Employee & Client Relations Quality Assurance TECHNICAL SKILLS Word, Excel, QuickBooks, Windows OS, Internet & Email ApplicationsRÉSUMÉ OF BILLY-JOE KUZYK

Languages

English - Fluent

Certification

Critical incident stress management certification

Peer support certification

Death notification certification through MADD Canada

Timeline

Baker

Crave Bakery
11.2022 - Current

Manager

Gardner Auctions Sarnia
08.2018 - 08.2022

Cage and Coin Cashier

Casino Point Edward
09.2017 - 09.2018

Assistant Manager

Tim Horton's
08.2013 - 09.2018

CSR - Customer Service Representative

Farm Boy
09.2012 - 09.2013

Assistant Manager/Shift Manager

KFC
01.2009 - 01.2011

Bookkeeper/Office Admin

Giant Tools
01.2009 - 01.2011

CSR - Customer Service Representative

AIL INSURANCE SALES
03.2008 - 09.2008

Office Administrator/Bookkeeper

01.2003 - 01.2007

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