Billy Couch
Clovis
Summary
Results-driven operations officer with expertise in enhancing productivity and streamlining processes. Proven ability to implement safety protocols and foster strong customer relations, driving operational success.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Officer
Omni Underground Inc
08.2024 - 04.2026
- Assisted in implementing process improvements that enhanced overall productivity and reduced downtime.
- Coordinated daily operational activities to ensure efficient workflow and adherence to safety protocols.
- Trained new staff on standard operating procedures, fostering a culture of safety and efficiency.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Construction Project Manager
Opulent Servcies Inc
02.2020 - 07.2024
- Led project planning and scheduling, ensuring timely delivery of construction milestones.
- Managed budgets and resources, optimizing costs while maintaining project quality.
- Coordinated with subcontractors, fostering collaboration and resolving on-site issues efficiently.
- Implemented safety protocols, reducing incidents and promoting a culture of safety compliance.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Conducted regular site inspections, ensuring adherence to building codes and specifications.
Operations Manager
Couch Roofing Co.
05.2016 - 02.2020
- Streamlined project workflows to enhance operational efficiency and reduce delays.
- Implemented safety protocols, ensuring compliance with industry standards and enhancing team awareness.
- Trained and mentored staff on best practices in roofing operations and customer service excellence.
- Coordinated logistics for roofing projects, managing scheduling and material procurement effectively.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
Sales Project Manager
Lowes Home Improvment
09.2012 - 04.2016
- Led cross-functional teams to execute sales initiatives and improve project outcomes.
- Developed comprehensive project plans to align resources and timelines with sales objectives.
- Analyzed market trends to inform strategic decisions and enhance product offerings.
- Implemented process improvements that increased efficiency in project delivery and customer satisfaction.
- Consistently met or exceeded revenue targets, contributing significantly to company growth.
- Developed strong relationships with clients to maintain ongoing business opportunities.
Education
Bachelor of Science - Business Administration
Fresno State
Fresno, CA05.2009
High School Diploma -
Independence High School
Madera, CA05.2004
Skills
- Operational efficiency
- Employee performance
- Resource management
- Organizational efficiency
Certification
- California State Firefighter 1 - 2010
- California State Firefighter 2- 2011
Timeline
Operations Officer
Omni Underground Inc
08.2024 - 04.2026
Construction Project Manager
Opulent Servcies Inc
02.2020 - 07.2024
Operations Manager
Couch Roofing Co.
05.2016 - 02.2020
Sales Project Manager
Lowes Home Improvment
09.2012 - 04.2016
Bachelor of Science - Business Administration
Fresno State
High School Diploma -
Independence High School