BILLY BOYKO
Hamilton,ON
Summary
Accomplished manager and analytical problem-solver committed to sales and service excellence. Seeking a career change within the wine industry. Talented in leading and motivating teams positively through change. Strong record of establishing profitable long-term business relationships. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Area Manager
Lifetouch Canada Inc.
01.2020 - 01.2023
- Executed merger of 5 sales territories into the 1 new sales area through staff realignment, team building, sales coverage, and strategic planning
- Developed a sales team of 12 members through effective coaching, mentoring, motivation, recognition and expectations
- Responsible for migrating the sales team during Covid to ensure that activities were still maintained in connecting with schools, resulting in schools recommitting post Covid
- Responsible for sales, service and team activities within Western Ontario defined by 550 elementary schools, 50 high schools, 22 school boards and 6 post-secondary institutions
- Demonstrated strong sales discipline through regular bi-weekly sales team meetings, individual business reviews, Sandler Sales Process, bi-monthly ride-a-longs, and semi-annual performance reviews
- Led team of 4 sales people, 3 office administrators and 8 photographers successfully through the challenges of a major merger with Shutterfly
- Appointed to the Lifetouch Marketing Council to provide input, direction and support of the company’s marketing team
- Appointed to the Lifetouch Operations Council to provide direction and feedback on company wide territory efficiencies
- Awarded Territory of the Year in Canada (based on sales growth and profitability)
- Maintained a 95% rebooking rate average and a 15% top line growth rate
- Developed and implemented a new scheduling strategy that lead to 20% more efficient use of resources (cameras and photographers) that was eventually adapted across Canada
- Lead all functions of the territory (Hamilton-Halton-Niagara) including sales management, efficient operational execution as well as developing field staff (photographers) and accounts (schools) to ensure industry leading customer service and high quality product to drive business growth
- Collaborated with the corporate finance team to maintain a profitable territory through proper budgeting procedures and cost analysis
- Maintained industry knowledge base through research into corporate and other service environments, marketing strategies, competitors and new technologies.
General Manager
Lifetouch Canada Inc.
01.2002 - 01.2020
- Responsible for sales, service and team activities within Western Ontario defined by 550 elementary schools, 50 high schools, 22 school boards and 6 post-secondary institutions
- Demonstrated strong sales discipline through regular bi-weekly sales team meetings, individual business reviews, Sandler Sales Process, bi-monthly ride-a-longs, and semi-annual performance reviews
- Led team of 4 sales people, 3 office administrators and 8 photographers successfully through the challenges of a major merger with Shutterfly
- Appointed to the Lifetouch Marketing Council to provide input, direction and support of the company’s marketing team
- Appointed to the Lifetouch Operations Council to provide direction and feedback on company wide territory efficiencies
- Awarded Territory of the Year in Canada (based on sales growth and profitability)
- Maintained a 95% rebooking rate average and a 15% top line growth rate
- Developed and implemented a new scheduling strategy that lead to 20% more efficient use of resources (cameras and photographers) that was eventually adapted across Canada
- Lead all functions of the territory (Hamilton-Halton-Niagara) including sales management, efficient operational execution as well as developing field staff (photographers) and accounts (schools) to ensure industry leading customer service and high quality product to drive business growth
- Collaborated with the corporate finance team to maintain a profitable territory through proper budgeting procedures and cost analysis
- Maintained industry knowledge base through research into corporate and other service environments, marketing strategies, competitors and new technologies.
Sales Manager
Lifetouch Canada Inc.
01.2000 - 01.2002
- Responsible for sales, service and team activities within Western Ontario defined by 550 elementary schools, 50 high schools, 22 school boards and 6 post-secondary institutions
- Demonstrated strong sales discipline through regular bi-weekly sales team meetings, individual business reviews, Sandler Sales Process, bi-monthly ride-a-longs, and semi-annual performance reviews
- Led team of 4 sales people, 3 office administrators and 8 photographers successfully through the challenges of a major merger with Shutterfly
- Appointed to the Lifetouch Marketing Council to provide input, direction and support of the company’s marketing team
- Appointed to the Lifetouch Operations Council to provide direction and feedback on company wide territory efficiencies
- Awarded Territory of the Year in Canada (based on sales growth and profitability)
- Maintained a 95% rebooking rate average and a 15% top line growth rate
- Developed and implemented a new scheduling strategy that lead to 20% more efficient use of resources (cameras and photographers) that was eventually adapted across Canada
- Lead all functions of the territory (Hamilton-Halton-Niagara) including sales management, efficient operational execution as well as developing field staff (photographers) and accounts (schools) to ensure industry leading customer service and high quality product to drive business growth
- Collaborated with the corporate finance team to maintain a profitable territory through proper budgeting procedures and cost analysis
- Maintained industry knowledge base through research into corporate and other service environments, marketing strategies, competitors and new technologies.
Account Manager
Jostens Canada Inc.
01.1994 - 01.2000
- Collaborated with the Territory Manager to retain and further penetrate accounts in the sales region
- Responsible for re-signing yearly contracts, selling new programs and services, as well as customer service to schools, associations, boards and the final consumers (families, students).
Education
Bachelor of Arts, Economics -
University of Western Ontario
Skills
- Staff Management
- Team Development
- Sustainable Business Growth
- Strategic Thinking and Planning
- Operational Management
- Budget Planning and Forecasting
- Team Building and Leadership
- Relationship Building
Websites
Certification
- Certified Sommelier- Canadian Association of Professional Sommeliers
- Niagara College
- Bronze Certification- Sandler Sales and Management Training
Technology Skills
- Microsoft Office 365
- Salesforce
- Qlikview
Areas Of Focus
- Sustainable Business Growth
- Strategic Thinking and Planning
- Operational Management
- Budget Planning and Forecasting
- Team Building and Leadership
- Relationship Building
Community Service
- Hamilton Huskies Hockey Association, coach, trainer, manager, on-ice helper, 6-17
- Knights of Columbus- West Hamilton Mountain, Donated staffing and product twice annually to support their 2 major fundraisers (Breakfast with Santa, Father/Daughter Valentine Dance)
- Ronald McDonald House Hamilton, Donated staffing and product to provide memories for families staying at RMH
Languages
English
Native or Bilingual
Timeline
Area Manager
Lifetouch Canada Inc.
01.2020 - 01.2023
General Manager
Lifetouch Canada Inc.
01.2002 - 01.2020
Sales Manager
Lifetouch Canada Inc.
01.2000 - 01.2002
Account Manager
Jostens Canada Inc.
01.1994 - 01.2000
Bachelor of Arts, Economics -
University of Western Ontario
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