Billie Jo Martin
Renfrew,ON
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my cooking and customer service skills at Crust & Bean Holdings O/B to elevate food quality and service standards. Demonstrated exceptional multitasking abilities, ensuring timely and safe food preparation. My proactive approach in maintaining cleanliness and organization significantly contributed to a positive and efficient work environment.
Culinary professional known for high standards and exceptional results in kitchen. Extensive experience in preparing and presenting diverse dishes. Strong focus on team collaboration and flexibility, ensuring consistent quality and innovation in every meal.
Overview
20
20
years of professional experience
Work History
Cook Cashier
Crust & Bean Holdings O/B
06.2019 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- And serve people at the cash as well as taking orders over the telephone.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Housekeeping Room Attendant
Holiday Inn Express Hotel
04.2016 - 06.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Bakery Cashier
Beachburg Deli and Bakery Convenience Store
03.2006 - 02.2016
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
- Handled customer inquiries, complaints, and special requests professionally and effectively.
- Assisted in inventory management by conducting regular stock checks and updating records accordingly.
- Contributed to a positive working environment by maintaining open communication lines with fellow employees and management.
- Assisted with store opening and closing procedures, ensuring the bakery was ready for business on time and properly secured after hours.
- Supported other staff members during busy times by assisting with cleaning tasks or restocking shelves as needed.
- Managed cash drawer responsibly throughout shifts by keeping accurate track of incoming funds from sales transactions.
- Participated in ongoing training sessions to continually improve skills related to product offerings, customer service techniques, and point-of-sale software updates.
- Also had to serve lottery and cigarettes
Education
High School Diploma -
Champlain High School
Pembroke, ONSkills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
- Multitasking and organization
- Kitchen organization
- Lottery
- Cigerettes
- Strong attention to safe food handling procedures
- Frying
Languages
English
Full Professional
Timeline
Cook Cashier
Crust & Bean Holdings O/B
06.2019 - Current
Housekeeping Room Attendant
Holiday Inn Express Hotel
04.2016 - 06.2019
Bakery Cashier
Beachburg Deli and Bakery Convenience Store
03.2006 - 02.2016
High School Diploma -
Champlain High School