Billie-Jean Smith
Yellowknife,NT
Summary
I am dedicated Supervisor who provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities. I am highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Acting Detachment Services Supervisor
Royal Canadian Mounted Police
Yellowknife, NT
11.2023 - Current
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Corrections Officer
Government of the Northwest Territories
Yellowknife, NT
01.2023 - Current
- Ensuring safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
- Provided guidance and support to inmates in need of assistance with personal matters or adjustment to prison life.
- Initiated disciplinary action when necessary, following established procedures for documenting violations and infractions.
- Participated in regular training sessions to stay up-to-date on departmental policies and procedures related to corrections work.
- Developed rapport with inmates by engaging them in conversation about their interests or providing emotional support during difficult times.
- Intervened during conflicts between inmates, utilizing de-escalation techniques when possible.
- Maintained accurate logs detailing inmate movements both inside and outside the facility.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
Detachment Services Assistant
Royal Canadian Mounted Police
Yellowknife, NT
06.2011 - Current
- Responding to the needs of Watch members with regard to linking occurrences, filing, assisting with Crown requests, preparing disclosure and forwarding to Crown, handling incoming front counter complaints, and providing other general administrative duties for the Watch members as needed.
- Court Liaison Clerk - Corresponding with Territorial Court as well as Crown, reviewing and sending documents to Yellowknife Courts to be sworn/confirmed. Receiving sworn/confirmed documents and adding to PROS/CPIC.
- Housing Clerk - Accept and process applications for Force Housing, conduct march in/march out's while liaising with PWGSC, submit repair requests and attend housing meetings.
- Fleet Coordinator - Schedule police vehicles for maintenance and service when required, maintain mileage log and reconcile ARI payment cards monthly.
Commissionaire - RCMP Cell Block Guard
Royal Canadian Mounted Police
Yellowknife, NT
09.2009 - 04.2014
- Ensured safety and security of Prisoners while being held in RCMP cells by conducting visual rounds, feeding Prisoners and maintaining order and cleanliness.
- Maintained daily logs of shift activity.
RCMP Aboriginal Pre-Cadet Training Program
Royal Canadian Mounted Police
Yellowknife, NT
05.2009 - 09.2009
- Attended 3 week training program at Depot.
- Mentored by a regular member to learn how to work as park of a policing team.
- Introduction to the Criminal Code and RCMP Policies and court process.
- Attended calls for service and community policing events with a regular member mentor.
Education
High School Diploma -
St. Patrick's High School
Yellowknife, NT06.2007
Skills
- Time/Workload Management/Prioritizing
- Data Confidentiality
- Verbal and Written Communication
- Document Control
- Computer Skills
- Positive and Professional
- Ability to work under pressure/time constraints and deadlines
Affiliations
- RCMP Auxiliary Constable - September 2009 - September 2016
References
References available upon request.
Timeline
Acting Detachment Services Supervisor
Royal Canadian Mounted Police
11.2023 - Current
Corrections Officer
Government of the Northwest Territories
01.2023 - Current
Detachment Services Assistant
Royal Canadian Mounted Police
06.2011 - Current
Commissionaire - RCMP Cell Block Guard
Royal Canadian Mounted Police
09.2009 - 04.2014
RCMP Aboriginal Pre-Cadet Training Program
Royal Canadian Mounted Police
05.2009 - 09.2009
High School Diploma -
St. Patrick's High School
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