BILLIE SIBANDA
Keswick,Canada
Summary
Results-driven Technical Troubleshooting and System Diagnostics Expert with a proven track record of improving product reliability by 30% at Nexicore Services. Strong communication skills developed through effective collaboration with stakeholders at CompuCom on-site at BMO-King Street. Proficient in network architecture, consistently leading projects to successful completion through precision and teamwork. Committed to driving innovation and enhancing operational efficiency within technical environments.
Overview
17
17
years of professional experience
Work History
Premium IT Support
CompuCom onsite @BMO-King Street
Toronto, Canada
01.2020 - Current
- Troubleshoots malfunctioning units using efficient problem-solving techniques and departmental procedure
- Diagnoses and troubleshoots end-user desktop application issues and provides an appropriate solution
- Contribute to and serve as an advocate for divisional information methodology, processes, and technology architecture standards and ensure constraints are widely understood across the enterprise
- Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
- Tests configured systems for appropriate functioning and troubleshoots any errors found
- Provides second level technical support through phone, email and chat support
- Direct information systems and establish effective communication throughout the department
- Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied (on-line instructions, config sheets, etc.)
- Documents installations, including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements
- Interact closely with cross functional working groups from both business and technical sides to ensure the business information system is consistent with industry best practices/standards
- Provide technological and information infrastructure necessary to assist model life cycle data marts, self-serve analytics and reporting in a timely and efficient manner
- Ensure the highest levels of quality in project deliverables, maintaining the standards expected of a leading professional services firm
Holographic System Analyst Technical Support
Lyons Media Resources
Stouffville, Canada
01.2018 - Current
- Maintains holographic projections using advanced projection technology
- Create three-dimensional images that can be viewed giving off the illusion of a physical object
- Natural Language Processing, Image and Motion Recognition
- Interactive user Applications
- Behavior of AI systems and their interactions
Computer Tech
Data Integrity Inc on-site @KPMG Bay street
Toronto, Canada
01.2015 - 01.2020
- Repair, Install and maintain computer operating systems hardware and software packages
- Provide support for phones and telecom issues as required
- Provide daily technical assistance for various practice specific software applications and install, configure software, updates and patches
- Provide technical support and resources on a regular basis
- Configure and image PC’s with the required core environment software, printer setup and practice specific software
- Actively assists with asset management and inventory tracking as required
- Record problem tickets into the ServiceNow call tracking system
- Troubleshoot various hardware issues with PC’s, printers, scanners and many more
- Efficiently troubleshoots and resolve escalated Levels 2 or 3 support issues; escalate issues further as required
- Effective time management: Can solve complex system problems in minimum time
- Provide hardware and software support for various types of mobile devices
- Up to date with new and advanced technologies and trends in the Information Technology industry
- Actively participate in various local and national Information Technology projects as required
Computer Tech
Mac & PC Repair Depot
Toronto, Canada
01.2012 - 01.2018
- Repair, Install and maintain computer operating systems hardware and software packages
- Provide technical assistance and resources on a regular basis
- Verify fresh hardware and software for compatibility with company systems
- Uphold technology procedures in coordination with information technology teams
- Efficient troubleshooter and problem solver, Customer service oriented: Ability to serve and communicate with different types of customers efficiently
- Effective time management: Can solve complex system problems in minimum time
Team lead
Nexicore Services
Toronto, Canada
01.2008 - 01.2012
- Supervise team testing in-development products
- Observe and document system and component performances
- Write and compile user manuals for completed systems
- Replace or repair computer hardware components: Desktop and laptops
- Imaging of Hard Drives back to factory reset and reinstallation of the unit drivers
- Reinstallation of the user’s personal data back onto the repaired unit
- Diagnosing, Troubleshooting and upgrading
Education
Artificial Intelligence -
University of Toronto
Toronto, Canada11.2024
Certificate - Introduction to Artificial Intelligence (AI)
IBM
01.2022
Certificate -
MCSE
01.2010
Certificate - A
Comp TIA
01.2008
Degree - Computer Engineering
University of Zimbabwe
Zimbabwe01.2000
Diploma - Computer Engineering
Citma College
Zimbabwe01.1992
Skills
- Communication skills
- Organizational skills
- Operating Systems
- Microsoft Office
- Motherboards
- Processor/CPU
- Memory
- Storage devices
- Display devices
- Adapter
- Cards
- Ports
- Power supply
- Keyboards
- Mouse
- Scanners
- Printers
- Network Administration
- Staff training
- Software installation
- Hardware installation
- Maintenance
- System Upgrades
- Data Research
- Technical Troubleshooting
- Network Configuration Documentation
- Proficient in Mobile Device Operations
- Experience with Wireless Networks
- IOS
- Android
- Effective Team Collaboration
- Understanding Network Security Concepts
- Critical Thinking Skills
- Analytical Problem Solving
- Proficient in Technical Concepts
- Office Management Skills
- Technical Expertise
- System Diagnostics Expertise
- Network Architecture Expertise
- Proficient in Technology
Timeline
Premium IT Support
CompuCom onsite @BMO-King Street
01.2020 - Current
Holographic System Analyst Technical Support
Lyons Media Resources
01.2018 - Current
Computer Tech
Data Integrity Inc on-site @KPMG Bay street
01.2015 - 01.2020
Computer Tech
Mac & PC Repair Depot
01.2012 - 01.2018
Team lead
Nexicore Services
01.2008 - 01.2012
Artificial Intelligence -
University of Toronto
Certificate - Introduction to Artificial Intelligence (AI)
IBM
Certificate -
MCSE
Certificate - A
Comp TIA
Degree - Computer Engineering
University of Zimbabwe
Diploma - Computer Engineering
Citma College
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