Billie Jo Basler
Oshawa
Summary
Dynamic leader with a proven track record in enhancing customer service and sales training at Charmed Aroma. Excelled in conflict resolution and staff development, boosting team performance and customer satisfaction. Skilled in cash register operation and possessing an outgoing personality, consistently achieving and surpassing sales goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales Associate
The Home Depot Inc
03.2024 - 01.2025
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Self Checkout Host
Walmart
11.2023 - 04.2024
- Described products and services in detail to answer customer questions.
- Assisted customers with self-checkout machine operations.
- Maintained awareness of product locations to assist customers in finding requested items.
- Diagnosed issues with self-checkout machines and manually processed transactions.
- Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Assistant Manager
Charmed Aroma
08.2022 - 12.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Cashier
Real Canadian Superstore
01.2022 - 04.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
Customer Service Cashier
Your Good Health
03.2008 - 12.2009
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
Manager
Housewares Inc
02.2002 - 07.2007
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Nelson A Boylen
Toronto, ONSkills
- Retail loss prevention
- Upselling
- Sales training
- Cash register operation
- Time management
- Sales goals attainment
- Outgoing personality
- Conflict resolution
- Employee onboarding
- Customer service
- Schedule preparation
- Staff training and development
Languages
English
Full Professional
Certification
Smart Serve Jan 2024-Jan 2029
Timeline
Sales Associate
The Home Depot Inc
03.2024 - 01.2025
Self Checkout Host
Walmart
11.2023 - 04.2024
Assistant Manager
Charmed Aroma
08.2022 - 12.2023
Cashier
Real Canadian Superstore
01.2022 - 04.2022
Customer Service Cashier
Your Good Health
03.2008 - 12.2009
Manager
Housewares Inc
02.2002 - 07.2007
High School Diploma -
Nelson A Boylen
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