Billal Shinwari
Kamloops,British Columbia
Summary
Diligent customer service representative with background in hands-on training and practical application. Demonstrated ability to master new skills quickly and contribute effectively to team efforts. Proven track record of problem-solving and attention to detail in complex tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Apprentice
Maxwell Mechanical
08.2024 - 03.2025
- Operated machinery to complete production tasks efficiently and safely.
- Collaborated with team members to streamline operations and reduce downtime.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
Crew Trainer
Mcdonalds
05.2023 - 03.2024
- Trained new crew members on operational procedures and customer service techniques.
- Developed onboarding materials to enhance training effectiveness and efficiency.
- Monitored team performance, providing constructive feedback to improve service quality.
- Collaborated with management to identify areas for process improvement and training needs.
Front Counter Crew Member
Mcdonalds
07.2020 - 06.2022
- Provided exceptional customer service by greeting and assisting customers at the front counter.
- Operated point-of-sale system efficiently to process transactions accurately.
- Maintained cleanliness and organization of front counter area to enhance customer experience.
- Assisted in inventory management by restocking supplies as needed throughout shifts.
- Handled customer inquiries and resolved issues to promote satisfaction and loyalty.
Education
High School Diploma -
Thompson Rivers University
KamloopsSkills
- Problem-solving
- Teamwork and collaboration
- Time management
- Safety awareness
- Customer service
- Supply stocking and storage
Languages
Hindi
Limited Working
English
Native or Bilingual
Certification
Food safe Level 1
Timeline
Apprentice
Maxwell Mechanical
08.2024 - 03.2025
Crew Trainer
Mcdonalds
05.2023 - 03.2024
Front Counter Crew Member
Mcdonalds
07.2020 - 06.2022
High School Diploma -
Thompson Rivers University
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