Bill Steacy
Blind Bay
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
10
10
years of professional experience
Work History
General Manager
SureStay Plus Hotel by Best Western
07.2022 - 08.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Front Desk Agent
Fairfield Marriott
02.2021 - 09.2021
- Assisted with opening of this brand new hotel.
- Assisted in training new front desk agents, sharing best practices and procedures.
- Trained new staff members in customer service techniques and hotel operations.
Compliance Officer
Walmart
04.2020 - 02.2021
- .
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Reduced legal risks, conducting regular compliance audits and ensuring all departments adhered to laws and regulations.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
Funeral Director
Dignity Memorial
09.2014 - 03.2019
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Secured and filed burial permits and made funeral arrangements.
Skills
- Customer service
- Team player
- Problem-solving skills
- Cash handling
- Problem resolution
- Operations management
Timeline
General Manager
SureStay Plus Hotel by Best Western
07.2022 - 08.2024
Front Desk Agent
Fairfield Marriott
02.2021 - 09.2021
Compliance Officer
Walmart
04.2020 - 02.2021
Funeral Director
Dignity Memorial
09.2014 - 03.2019
Similar Profiles
Terance GambleTerance Gamble
Customer Service Representative at SureStay Plus Hotel by Best Western LexingtonCustomer Service Representative at SureStay Plus Hotel by Best Western Lexington
Aryanissa CloutierAryanissa Cloutier
Housekeeper at SureStay Plus Hotel by Best Western LexingtonHousekeeper at SureStay Plus Hotel by Best Western Lexington
Lisa ColemanLisa Coleman
Front Desk Agent at SureStay Plus Hotel by Best WesternFront Desk Agent at SureStay Plus Hotel by Best Western