Bill Ponech
Lethbridge
Summary
Well-qualified in customer service, with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
22
22
years of professional experience
Work History
Realtor
Century 21 Foothills South Real Estate
11.2008 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Wrote contracts to outline sales and purchases of properties.
Business Owner
Solid State Media
01.2005 - 11.2008
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Worked with practicum students to teach them about the business.
Youth Employment Counselor
5th On 5th Youth Services
01.2002 - 11.2005
- Developed comprehensive case management plans for each client, ensuring individualized support and timely progress towards goals.
- Enhanced job search efficiency for clients by providing expert guidance on resume writing and interview techniques.
- Established strong partnerships with local businesses to create new job opportunities for youth clients.
- Boosted client confidence levels through personalized career coaching and skill development workshops.
- Served as a positive role model for clients by demonstrating professionalism, empathy, enthusiasm, and dedication throughout all aspects of work responsibilities.
Education
Bachelor of Arts - Humanities
University of Lethbridge
Lethbridge, ABSkills
- Client Relations
- Schedule Coordination
- Works well independently
- Highly Professional
Timeline
Realtor
Century 21 Foothills South Real Estate
11.2008 - Current
Business Owner
Solid State Media
01.2005 - 11.2008
Youth Employment Counselor
5th On 5th Youth Services
01.2002 - 11.2005
Bachelor of Arts - Humanities
University of Lethbridge
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