Bill O'Shinn
Auburn
Summary
Results-driven professional with extensive experience in customer relations and small business operations, demonstrated at O'Thrifts LLC. Expertise in relationship management and communication led to consistent achievement of sales targets and improved client satisfaction through innovative strategies. Highly adaptable and self-motivated, excelling in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Owner
O'Thrifts LLC
01.2015 - Current
- Oversee daily operations, ensuring accuracy and efficiency in task completion by team members.
- Establish and nurture strong client relationships, resulting in repeat business and referrals.
- Implement efficient business processes to enhance customer satisfaction and service quality.
- Hire train, and manage a high-performing team of employees dedicated to achieving company goals.
Engineer/Consultant
Chevron
01.2005 - 01.2015
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Provided input to team lead regarding areas for process and procedural improvement.
- Developed cost estimates and project specifications for proposals.
Sales Manager/Finance Manager/Sales Associate
Courtesy Ford
01.1998 - 01.2005
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Veteran
US Army
01.1995 - 01.1998
- Demonstrated strong personal responsibility and self-motivation in all tasks.
- Thrived in fast-paced environments, maintaining productivity under pressure.
- Collaborated effectively with team members while also excelling in independent work.
- Adapted quickly to new situations, showcasing a proven ability to learn rapidly.
Education
Associate of Science - Petroleum Engineering
Central Texas College
Killeen, TX01-1998
Skills
- Customer relations and small business operations
- Relationship management
- Verbal and written communication
Timeline
Owner
O'Thrifts LLC
01.2015 - Current
Engineer/Consultant
Chevron
01.2005 - 01.2015
Sales Manager/Finance Manager/Sales Associate
Courtesy Ford
01.1998 - 01.2005
Veteran
US Army
01.1995 - 01.1998
Associate of Science - Petroleum Engineering
Central Texas College
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