Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Adidas Core Behaviors
Timeline
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Bill Nguyen

Vancouver,British Columbia

Summary

Motivated and committed Adidas team member with 8 months of experience delivering premium customer service at the Adidas Brand Center Vancouver — one of North America's largest locations. Passionate about retail leadership, visual merchandising, and team collaboration. Eager to grow with Adidas by stepping into a Sales & Service Team Lead role and contributing to a high-performing, customer-first culture.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Front of House Employee

Lucy ready
Vancouver, British Columbia
11.2024 - Current
  • Provided outstanding service and in-depth product knowledge to achieve sales goals and KPIs in a high-volume flagship store consistently.
  • Supported daily operations, including replenishment, product flow, fitting room management, and merchandising resets.
  • Acted as a peer leader by helping to onboard new hires and sharing product knowledge.
  • Collaborated with Visual Merchandising to maintain a premium brand presentation and execute floor set changes.
  • Resolved customer concerns effectively to maintain a high level of satisfaction and brand loyalty.
  • Frequently recognized by supervisors for a strong work ethic, adaptability, and team-oriented mindset.
  • Upheld company standards and values, representing the brand positively.

Education

High School Diploma -

University of British Columbia
Vancouver, None

Skills

  • Customer service
  • Visual merchandising
  • Employee training
  • Sales strategy
  • Team collaboration
  • Leadership & Team Collaboration
  • Sales Floor Coordination
  • Visual Merchandising
  • Product Knowledge (Footwear, Apparel, Accessories)
  • Conflict Resolution
  • POS Systems & Inventory Tools
  • Microsoft Word, Excel, PowerPoint
  • Bilingual: English & Vietnamese

Affiliations

  • boxing
  • basketball
  • running

Certification

  • leadership scholarship

Adidas Core Behaviors

  • Courage: Willing to take initiative and voice suggestions during daily team huddles.
  • Ownership: Take full responsibility for assigned tasks and follow through.
  • Innovation: Continuously learn about new product launches and assist in training peers.
  • Teamplay: Known for stepping up to support teammates during peak hours and special events.
  • Integrity & Respect: Uphold Adidas service standards and foster a positive team atmosphere.

Timeline

Front of House Employee

Lucy ready
11.2024 - Current

High School Diploma -

University of British Columbia

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