Summary
Overview
Work History
Education
Skills
Timeline
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Bill Luchka

Yellowhead County

Summary

Energetic and customer-focused professional with knack for building strong client relationships and delivering exceptional service. Possesses solid understanding of customer service principles and excels in problem-solving and conflict resolution. Driven to create positive customer experiences and foster long-term loyalty.

Overview

24
24
years of professional experience

Work History

Service Manager

Enerflex Ltd.
09.2018 - 11.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Prepared budgets, and was accountable for the Service departments financials
  • Was responsible to carry out and submit warranty claims to OEM product lines

Product Manager

Enerflex Gas Drive
09.2012 - 09.2018
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
  • Analyzed metrics to measure product performance.
  • Company liaison for OEM suppliers (Altronic, Champion, DCL, GTI) building strong relationships and ensuring good communication.
  • Involved in strategic planning and budget preparations.

Product Manager

Enerflex Ignition And Controls
10.2006 - 09.2012
  • Responsible to build our parts and service business through our newly acquired distributorships
  • Operated 3 strategically located branches, was accountable for all financials, preparing and maintaining budgets.
  • Responsible for maintaining a high HSE standard, ensuring our employees were following our company policies.
  • Develop sales and marketing strategies to build the business and look for new market opportunities.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.

Field Sales Representative

Pamco Enerflex
12.2000 - 10.2006
  • Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory (Lloydminster, Bonnyville, Fort McMurray).
  • Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
  • Prepared and delivered branch proposals to customers and to generate future growth opportunities.

Education

No Degree - Human Principles

Dale Carnegie
Edmonton, AB
09.2012

High School Diploma -

Dryden High School
Dryden, ON
06.1991

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving

Timeline

Service Manager

Enerflex Ltd.
09.2018 - 11.2024

Product Manager

Enerflex Gas Drive
09.2012 - 09.2018

Product Manager

Enerflex Ignition And Controls
10.2006 - 09.2012

Field Sales Representative

Pamco Enerflex
12.2000 - 10.2006

No Degree - Human Principles

Dale Carnegie

High School Diploma -

Dryden High School

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Bill Luchka