Bill Klein
Petaluma
Summary
Dynamic Tasting Room Manager at Deerfield Ranch Winery with expertise in wine tasting education and customer relationship management. Proven track record of enhancing customer experiences and increasing sales through effective upselling techniques. Skilled in employee training and inventory management, contributing to a thriving tasting room environment.
Overview
2010
2010
years of professional experience
1
1
Certification
Work History
Tasting Room Manager
Deerfield Ranch Winery
- Created pricing structure for each wine, both by glass and by bottle.
- Enhanced customer experience by providing personalized wine tastings and educating visitors on wine profiles and pairings.
- Maintained updated knowledge of industry trends by attending trade shows, conferences, workshops or seminars as needed.
- Communicated regularly with upper management regarding tasting room performance, customer feedback, and opportunities for improvement.
- Increased tasting room sales through effective upselling techniques and promoting wine club memberships.
- Trained new staff members on proper tasting room procedures, product knowledge, and customer service best practices.
- Contributed to increased brand awareness by actively engaging with visitors about the winery''s history, production process, vineyards, and awards received.
Store Manager
OfficeMax
03.2006 - 06.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor Of Science Commerce - Business Administration
Santa Clara University
Santa Clara, CA06.1972
Skills
- Inventory management
- Sales forecasting
- Wine tasting education
- Customer relationship management
- Upselling techniques
- Employee training
- Problem resolution
- Multitasking
Certification
WSET II
RBS
Timeline
Store Manager
OfficeMax
03.2006 - 06.2009
Tasting Room Manager
Deerfield Ranch Winery
Bachelor Of Science Commerce - Business Administration
Santa Clara University
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