Bill Altenburg
Summary
Meticulous System Administrator with experience in Microsoft systems and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences.
Overview
25
25
years of professional experience
1
1
Certification
Work History
System Administrator
Dryden Regional Health Centre
01.2012 - Current
- Worked with users to determine areas of technology in need of improved usability.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Completed reports detailing network and systems performance and downtime issues.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Implemented corrective plans of action for network availability and latency.
- Introduced management tools to create and manage virtual server computing environment.
- Served as subject matter expert on proposed technology purchases.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and executed resolution for network and server issues.
- Researched and recommended new technologies and strategies for improving system performance.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Analyzed network traffic and performance metrics to optimize system performance.
- Identified and resolved network congestion issues and bottlenecks.
- Implemented and maintained virtual private networks.
- Designed and evaluated WAN and LAN connectivity technologies.
- Performed network security design and integration duties.
- Led server infrastructure development, quality assurance, staging and production systems.
IT Systems Administrator
Keewatin-Patricia District School Board
04.2003 - 12.2011
- Diagnosed and resolved hardware and software issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and executed resolution for network and server issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Installed and configured network printers and other peripheral devices.
- Devised scripts and automation tools to improve system efficiency.
- Identified and resolved network congestion issues and bottlenecks.
- Performed network security design and integration duties.
- Developed and documented network policies, procedures and standards.
- Analyzed network traffic and performance metrics to optimize system performance.
IT Support Consultant
Weyerhaeuser
01.1999 - 03.2003
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware and granted system permissions to new employees.
- Promoted efficiency among departments with prompt resolution of system issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Cisco
Skills
- Hardware Provision Management
- Hardware and Software Installation
- File System Administration
- Web Security
- Server Improvements
- Technical Support
- Hardware Expertise
- System Upgrades
- Project Coordination
- Device Configuration
- Infrastructure Updates
- Firewall Management
- Server Maintenance
- Operation Monitoring
- Systems Analysis
- Hardware Components
- Diagnosing Issues
- Network Migration
- Equipment Maintenance
- Defect Detection and Resolution
- Servers Expertise
- Network Addressable Storage (NAS) Software
- Microsoft Outlook
- Virtualization
- Cisco
- Troubleshooting
Accomplishments
Rebuilt the network at DRHC, replacing all the switches, routers and wifi gear, increasing speed, reliability and security. Installed and managed the Vocera and Hillrom badge and nursecall systems for the Hospital.
Introduced VM technology using VMware products, as well as a centralized AV solution. Implemented a disk based server backup solution with extra redundancy to protect from a disaster or ransomware attacks. Installed and managed the firewalls and VPNs between locations. Installed Nagios and MRTG to monitor systems availability and performance.
Installed a full VOIP system across all the locations of the KPDSB, installing 23 PBXs and over 700 phones. Was a member of the network team that managed the WAN for the former Crescive corporation, as well as the servers and local networks at the schools and board offices.
Languages
English
Full Professional
Certification
Cisco ICND course completed May of 2017.
RH133 Red Hat System Administration, 2005
Panduit PAN101 and PAN102 Certification, 2000
Timeline
System Administrator
Dryden Regional Health Centre
01.2012 - Current
IT Systems Administrator
Keewatin-Patricia District School Board
04.2003 - 12.2011
IT Support Consultant
Weyerhaeuser
01.1999 - 03.2003
Cisco
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