Summary
Overview
Work History
Education
Skills
Languages
Certification
Hobbies
Timeline
Interests

Bilkis Akhtar

Quality Assurance Test Analyst
Ajax,ON

Summary

  • 4-years of experience in Software QA Testing performing Manual testing for web/mobile applications.
  • 4-years of experience in Automated testing(CI/CD) for web and mobile applications.
  • Worked well within QA and Dev teams, solid knowledge of Software Development Life Cycle (SDLC), Agile Methodology (Scrum), Software Testing Life Cycle (STLC), Defect Life Cycle (DLC), DAT, FAT, Test tools.
  • Excellent written and communication skills with ability to gather, analyze, create, and transform business requirements into functional specifications and test criteria.
  • Solid experience with QA best practices and processes in all kinds of environments including Client-Server, Web-based, Cloud, Windows, LAN, WAN and N-Tier applications.
  • Resourceful, passionate about software testing and programming, team player, detail-oriented, good learner, analytical problem solver.


Core Competencies

  • QA documentation and deliverables and project artifacts (test data, data validation and test scripts )
  • Manual/Automated software testing
  • Functional-Smoke, Unit, Integration, Regression, System, Positive, Negative, White box, Black box, Cross-browser/devices, End to End, Exploratory, API Web-Services(back-end)
  • Non-functional-Usability/User Interface testing, UAT, Stability, Load, Performance testing
  • Test management and defect tracking tool
  • Execute test activities (Web interfaces, GUI)
  • Bug Reporting and Defect Management
  • Database applications (Back-end, DB level validations)

Overview

4
4
years of professional experience
8
8
Certification

Work History

QA Test Analyst

LifeSpeak Inc.
04.2018 - 06.2023
  • Analyzed, and gathered business requirements from specifications and documented, and implemented test plan, and test coverage plan, developed test cases, and scenarios using Excel Spreadsheet, and shared with team.
  • Conducted hands-on functional, and non-functional testing such as test-execution of test cases to validate, creating defects, tracking test results, assigning to developers to fix, maintaining precise regular status reports, monitoring, and providing feedback on testing phase, which is currently in progress, and guiding and initiating corrective action based on metrics.
  • Reported bugs, errors, interoperability flaws, and other issues within proprietary software applications developed for organization, monitored bug status, identified root causes, troubleshoot technical issues, completed all assignments, on time or ahead of schedule deadline.

No Frills

Rod And Joe's No Frills
10.2019 - 12.2021
  • Provided outstanding customer service in a friendly manner within a team.
  • Handled the cash register at Point of Sale and operated for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Communicated effectively with customers in order to ensure their satisfaction.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Self-motivated, with strong sense of personal responsibility.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Participated in team, demonstrating ability to work collaboratively and effectively.
  • Strengthened communication skills through regular interactions with others.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Developed and maintained courteous and effective working relationships.
  • Delivered services to customer locations within specific timeframes.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.

Software Tester

Three Point Turn
05.2017 - 03.2018
  • Worked in web-based/mobile testing projects with concept of product backlog items, epic, feature, user stories, sprint etc. in Agile/Scrum environment using Team Foundation Server(TFS), performed FT, and reported defects.
  • Collaborated with QA team to test software quality through manual and automated testing.
  • Defined and identified test cases for new application development.
  • Collaborated with product owners to stay current on intended functionality.
  • Wrote automated test suite for product and provided test coverage analysis.
  • Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
  • Optimized test cases to maximize success of manual software testing.
  • Supported test review, defect control and configuration management within delivery pipeline.

QA Analyst

Synergy Tech
05.2016 - 05.2017
  • Conducted functional (BAT) and user acceptance (UAT) testing in web and mobile application
  • Created test cases,tracked test results, logged defects, and reported bugs using JIRA,
  • Maintained Requirement Traceability Matrix (RTM).

Cashier

Tim Hortons
Toronto ON, Canada
06.2011 - 06.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers with coffee serving, donuts, or any foods and assisted returns, refunds and resolving transaction issues.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Used POS system to enter orders, process payments and issue receipts.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Advanced Diploma - Health Informatics Technology

Centennial College of Applied Arts And Technology, Scarborough, ON
06.2016

Skills

Technical Skills

  • Languages: Java, C#, SQL, HTML, CSS, JavaScript, XML, JSON, Linux
  • Software: Microsoft Office 365-Word, Excel, PowerPoint, Outlook, Microsoft Teams
  • Operating Systems: Windows 2007/10, LINUX, Mac OS, Apple iOS, Android, Cloud, Azure DevOps
  • Test Management Tools: JIRA, Zephyr, TestRail,
  • Selenium, WebDriver, TestNG, Maven
  • Developer tools, Git/GitHub
  • Eclipse, Visual Studio, IDE, Android Studio
  • Postman, RestAssured
  • Database Applications : SQL Server and SQL Query

Basic Skills

  • Team management
  • Project Management
  • Detail-oriented
  • Analytical problem solver
  • Multitasker
  • Good learner
  • Motivated
  • Quality care
  • Customer focused
  • Customer/Client Service
  • Correction action planning
  • Report creation
  • Continuous Improvement

Languages

English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working

Certification

Professional Development

LinkedIn Learning Aug-Sep 2023

  • CertificateOfCompletion_Software Testing Foundations Test Management
  • CertificateOfCompletion_Software Testing Foundations Bug Writing and Management
  • CertificateOfCompletion_Learning Jira Software
  • CertificateOfCompletion_Agile Project Management with Jira Cloud 1 Projects Boards and Issues-Atlassian U-PMI
  • CertificateOfCompletion_API Testing Foundations 2018
  • CertificateOfCompletion_Selenium Essential Training
  • CertificateOfCompletion_Azure DevOps for Beginners

Techno Canada Center of Excellence, Toronto, ON 2016-2017

  • Certificate in Selenium Automated Testing
  • Certificate in Software QA Testing

Hobbies

MY HOBBIES AND INTERESTS:

  • Watching news, movies, documentary, country, culture, and history
  • Reading books
  • Passionate about software testing and programming
  • Dreaming, Imagining, and Shaping in Reality
  • Travelling
  • Gardening
  • Cooking

Timeline

No Frills - Rod And Joe's No Frills
10.2019 - 12.2021
QA Test Analyst - LifeSpeak Inc.
04.2018 - 06.2023
Software Tester - Three Point Turn
05.2017 - 03.2018
QA Analyst - Synergy Tech
05.2016 - 05.2017
Cashier - Tim Hortons
06.2011 - 06.2015
Centennial College of Applied Arts And Technology - Advanced Diploma, Health Informatics Technology

Interests

Software testing and programming

Watching news and movies

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Bilkis AkhtarQuality Assurance Test Analyst