Summary
Overview
Work History
Education
Skills
Timeline
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Bilikis O. Ashafa

Winnipeg,MB

Summary

I am a reliable and hands-on worker with solid experience in task-based roles and customer support. I consistently stay on schedule, work independently, and ensure all tasks are completed thoroughly and efficiently. Comfortable with physically demanding work such as cleaning, lifting, and waste handling, I always follow instructions and adhere to safety procedures. With a friendly and respectful approach, I communicate well and understand the importance of maintaining clean and safe environments. I am seeking a full-time cleaner position where I can grow and contribute to support overall team success and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

TTEC
07.2022 - 04.2024
  • Followed standard procedures and protocols to manage client accounts and ensure proper handling of personal information
  • Developed expertise in CRM tools to enhance customer interaction efficiency and satisfaction.
  • Maintained a clean and organized work area while assisting customers with account and service-related tasks
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Worked in a fast-paced environment requiring focus, discipline, and time awareness
  • Responded to customer inquiries through various channels, ensuring timely and accurate resolution of issues.

Customer Care Specialist

7X Powered Inc
05.2021 - 08.2021
  • Provided support for telecom customers, including account setups and updates
  • Entered and updated sensitive information with accuracy, similar to logging and tracking cleaning/maintenance tasks
  • Solved problems under pressure and followed structured processes to complete work on time
  • Communicated clearly and followed safety, privacy, and work protocols
  • Resolved customer inquiries through multi-channel communication, enhancing satisfaction and retention rates.

Patient Vaccine Coordinator (Contract)

Shared Health via Staffmax
03.2021 - 05.2021
  • Helped manage patient flow and documentation at a vaccination clinic
  • Ensured cleanliness and order in shared spaces like waiting areas and check-in points
  • Followed health and safety protocols while helping people with forms, questions, and appointment needs
  • Worked closely with a team to stay organized and maintain a calm, supportive environment
  • Gathered and organized materials to support operations.
  • Utilized cleaning equipment effectively to ensure thorough sanitation of facilities.
  • Cleaned and sanitized Seats, walking rails and other areas according to established protocols.

Education

Bachelor’s Degree - Economics, Management

University of Manitoba
Winnipeg, MB
10.2022

Skills

  • Physical task handling (lifting, garbage disposal, moving bins)
  • Time management & self-direction
  • Detail-oriented and organized
  • Comfortable using apps and following task lists
  • Familiar with safety and sanitation procedures
  • Team-oriented and dependable
  • Cleaning and sanitizing
  • Active listening

Timeline

Customer Service Representative

TTEC
07.2022 - 04.2024

Customer Care Specialist

7X Powered Inc
05.2021 - 08.2021

Patient Vaccine Coordinator (Contract)

Shared Health via Staffmax
03.2021 - 05.2021

Bachelor’s Degree - Economics, Management

University of Manitoba

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Bilikis O. Ashafa