Bilikis O. Ashafa
Winnipeg,MB
Summary
I am a reliable and hands-on worker with solid experience in task-based roles and customer support. I consistently stay on schedule, work independently, and ensure all tasks are completed thoroughly and efficiently. Comfortable with physically demanding work such as cleaning, lifting, and waste handling, I always follow instructions and adhere to safety procedures. With a friendly and respectful approach, I communicate well and understand the importance of maintaining clean and safe environments. I am seeking a full-time cleaner position where I can grow and contribute to support overall team success and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
TTEC
07.2022 - 04.2024
- Followed standard procedures and protocols to manage client accounts and ensure proper handling of personal information
- Developed expertise in CRM tools to enhance customer interaction efficiency and satisfaction.
- Maintained a clean and organized work area while assisting customers with account and service-related tasks
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Worked in a fast-paced environment requiring focus, discipline, and time awareness
- Responded to customer inquiries through various channels, ensuring timely and accurate resolution of issues.
Customer Care Specialist
7X Powered Inc
05.2021 - 08.2021
- Provided support for telecom customers, including account setups and updates
- Entered and updated sensitive information with accuracy, similar to logging and tracking cleaning/maintenance tasks
- Solved problems under pressure and followed structured processes to complete work on time
- Communicated clearly and followed safety, privacy, and work protocols
- Resolved customer inquiries through multi-channel communication, enhancing satisfaction and retention rates.
Patient Vaccine Coordinator (Contract)
Shared Health via Staffmax
03.2021 - 05.2021
- Helped manage patient flow and documentation at a vaccination clinic
- Ensured cleanliness and order in shared spaces like waiting areas and check-in points
- Followed health and safety protocols while helping people with forms, questions, and appointment needs
- Worked closely with a team to stay organized and maintain a calm, supportive environment
- Gathered and organized materials to support operations.
- Utilized cleaning equipment effectively to ensure thorough sanitation of facilities.
- Cleaned and sanitized Seats, walking rails and other areas according to established protocols.
Education
Bachelor’s Degree - Economics, Management
University of Manitoba
Winnipeg, MB10.2022
Skills
- Physical task handling (lifting, garbage disposal, moving bins)
- Time management & self-direction
- Detail-oriented and organized
- Comfortable using apps and following task lists
- Familiar with safety and sanitation procedures
- Team-oriented and dependable
- Cleaning and sanitizing
- Active listening
Timeline
Customer Service Representative
TTEC
07.2022 - 04.2024
Customer Care Specialist
7X Powered Inc
05.2021 - 08.2021
Patient Vaccine Coordinator (Contract)
Shared Health via Staffmax
03.2021 - 05.2021
Bachelor’s Degree - Economics, Management
University of Manitoba
Similar Profiles
Donna Cameron McgraneDonna Cameron Mcgrane
Medicare Sales Representative at TTECMedicare Sales Representative at TTEC
Jennifer StevensJennifer Stevens
Account Specialist at TTECAccount Specialist at TTEC
LaToya DanielsLaToya Daniels
Insurance Consultant at TTECInsurance Consultant at TTEC
Kamalpreet SinghKamalpreet Singh
HR Recruiter at Canadian Prairie TransportHR Recruiter at Canadian Prairie Transport
Taran KaurTaran Kaur
Team Lead at SafewayTeam Lead at Safeway