Bilhan Hernandez
Van Nuys,CA
Summary
Motivated professional seeking opportunity to contribute skills and expertise to dynamic company. Eager to develop abilities while making positive impact on productivity and reputation of organization. Committed to utilizing experience and knowledge to drive success and achieve mutual growth.
Overview
10
10
years of professional experience
Work History
Quality Assurance Assistant Lead
El Centro De Amistad
10.2024 - Current
- Support QA Manager in overseeing progress of assigned projects and ensuring that team is meeting its goals and objectives.
- Play pivotal role in coaching team members, measuring their performance, and helping solve problems that arise during testing process.
- Work closely with QA Manager to maintain and uphold team's vision and quality standards.
- Provide clear guidance and instruction to QA team, in alignment with QA Manager's direction.
- Oversee progress of assigned QA projects to ensure that goals are being met on time and within scope.
- Act as point of contact for problem-solving and troubleshooting during testing process for team.
- Uphold and communicate overall vision and quality goals of team, ensuring alignment with company objectives.
- Collaborate with cross-functional teams to ensure seamless integration of QA processes.
- Responsible for maintaining outcome measures, spreadsheets, reports, surveys, OMAs, discharge reports, note deadline reports, continuum of care reports, QA trends reports and submission activities within Agency.
- Managing and maintaining staff-wide training requests and PEI training and invoices.
- Responsible for attending QA/QI Meetings as needed, PEI designated trainings, training staff on PEI measures and outcomes.
- Developed and enhanced personnel work instructions to clear up confusion and boost performance.
Quality Assurance Assistant
El Centro De Amistad Inc.
06.2021 - 10.2024
- Responsible for working in compliance with ECDA & DMH Policies and Procedures
- Ensure electronic charts are in compliance with ECDA & DMH standards and assist supervisor and other management staff with Quality Assurance issues
- Manage and assist with development and/or monitor quality assurance/improvement practices
- Responsible for auditioning charts and disseminating information in regards to QA findings
- Responsible for development of weekly, monthly and quarter reports as required by supervisor
- Ensure MAT Cases are completed and are updated in order for MAT assessor to close cases
- Creates agency training materials to enhance case conceptualization and understanding of documentation regulations
- Creating and maintaining quality assurance and improvement plans and for managing Quality Assurance of records for DMH, MAT and Psychiatry programs
- Conducts case/utilization reviews to ensure services provided meet clinical best practice standards
- Practices continuous quality improvement to ensure agency provision of excellent care and preventive services that are effective, patient-centered, timely, efficient, safe, and equitable
- Provide quality assurance consultations with clinical staff and supervisors to ensure best practices are being maintained
- Identify errors patterns and areas of improvement in record requesting writing treatments, develop strategies to assess progress of staff and implement Quality Assurance strategies
Intake Specialist
El Centro De Amistad Inc.
07.2019 - 05.2021
- Answered phone calls and provided new clients with required paperwork to initiate service
- Inputted all gathered information and researched data on applicants into computer system using EXYM
- Responsible for referring clients to appropriate resource(s) in order to meet their mental health psychosocial needs and ensure efficient and effective mental health services
- Maintain safety of client during crisis and link them to clinical staff, emergency services to assess for assessment.
- Attend bi-weekly meetings at Reseda LAPD station as liaison to connect potential clients to services within agency.
- Offered compassionate and attentive guidance to patients during crisis situations.
Administrative Assistant / Reception
El Centro de Amistad Inc.
07.2018 - 07.2019
- Provided general office support with a variety of clerical activities with a friendly attitude
- Responsible for answering incoming calls, directing calls to appropriate location
- Scheduling appointments for the Psychiatrist
- General knowledge of Exym, OMA's, WHODAS and DMH Protocol
Cashier/Shift Leader
Dunkin Donuts
06.2015 - 01.2018
- Provide constructive feedback, set performance goals, and assign tasks to team members to foster growth and high performance.
- Ensure safety and security protocols, maintaining a safe environment for both employees and customers while ensuring compliance with franchisee policies.
- Communicate shift priorities, goals, and results clearly to team members to ensure alignment and efficient operations.
Education
Associate of Arts -
Los Angeles Valley College
Valley Glen, CA08.2024
High School Diploma -
Taft Charter High School
Woodland Hills, CA06.2012
Skills
- Ability to work well under pressure
- Excellent written and verbal communication skills
- Work well with others
- Crisis Intervention
- HIPPA Certified
- CRP Certified
- Psychiatry record keeping
- Quality Assurance
- Time management
- Strategic planning
- Team leadership
Professionalreferences
- Bianca Marinescu, LMFT, Clinical Supervisor, (818) 919-3856
- Iliana Martinez, LMFT, Utilization Management Clinical Program Supervisor, (818) 633-2793
- Stacey Gaitan, LMFT, CalWORKs Program Manager and Clinical Supervisor (818(398-4298
Timeline
Quality Assurance Assistant Lead
El Centro De Amistad
10.2024 - Current
Quality Assurance Assistant
El Centro De Amistad Inc.
06.2021 - 10.2024
Intake Specialist
El Centro De Amistad Inc.
07.2019 - 05.2021
Administrative Assistant / Reception
El Centro de Amistad Inc.
07.2018 - 07.2019
Cashier/Shift Leader
Dunkin Donuts
06.2015 - 01.2018
Associate of Arts -
Los Angeles Valley College
High School Diploma -
Taft Charter High School
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