Motivated professional with a strong desire to contribute skills and expertise to a dynamic company. Eager to develop abilities while making a positive impact on productivity and reputation of the organization. Committed to utilizing experience and knowledge to drive success and achieve mutual growth.
Overview
7
7
years of professional experience
Work History
Quality Assurance Coordinator
The Help Group Child & Family Center
01.2025 - Current
Provide day to day oversight of QA functions at the Van Nuys campus.
Coordinate the agency’s Utilization Review Committee (URC) process by pulling records for audit and overseeing the tracking of corrections.
Track documentation issues and patterns and bring to supervisor to identify training issues.
Assist with prepping client records for external audits and program reviews.
Complete internal auditing of client records.
Coordinate the purging of client records and maintain the database of charts that are active, archived, and purged.
Approve billable Session Notes in the EHRS for the Van Nuys campus and oversee the approval of notes for the Sherman Oaks and Culver City campuses to ensure consistency in the approval/correction process.
Respond to clinicians regarding questions about documentation and procedures.
Oversee scanning of hardcopy records onto the EHRS and maintain scanning directory for consistency across all programs and sites.
Process transition of client records between provider sites across electronic systems.
Develop procedures for tracking paperwork due via the EHRS and alerting clinical staff regarding due and overdue paperwork so agency maintains compliance with DMH timelines.
Optimized resource allocation by prioritizing critical tasks in the quality assurance process, ensuring timely completion of projects.
Quality Assurance Assistant Lead
El Centro De Amistad
10.2024 - 01.2025
Work closely with QA Manager to maintain and uphold team's vision and quality standards.
Provide clear guidance and instruction to QA team, in alignment with QA Manager's direction.
Oversee progress of assigned QA projects to ensure that goals are being met on time and within scope.
Act as point of contact for problem-solving and troubleshooting during testing process for team.
Responsible for maintaining outcome measures, spreadsheets, reports, surveys, OMAs, discharge reports, note deadline reports, continuum of care reports, QA trends reports and submission activities within Agency.
Managing and maintaining staff-wide training requests and PEI training and invoices.
Responsible for attending QA/QI Meetings as needed, PEI designated trainings, training staff on PEI measures and outcomes.
Developed and enhanced personnel work instructions to clear up confusion and boost performance.
Quality Assurance Assistant
El Centro De Amistad Inc.
06.2021 - 10.2024
Responsible for working in compliance with ECDA & DMH Policies and Procedures
Ensure electronic charts are in compliance with ECDA & DMH standards and assist supervisor and other management staff with Quality Assurance issues
Manage and assist with development and/or monitor quality assurance/improvement practices
Responsible for auditioning charts and disseminating information in regards to QA findings
Responsible for development of weekly, monthly and quarter reports as required by supervisor
Ensure MAT Cases are completed and are updated in order for MAT assessor to close cases
Creates agency training materials to enhance case conceptualization and understanding of documentation regulations
Creating and maintaining quality assurance and improvement plans and for managing Quality Assurance of records for DMH, MAT and Psychiatry programs
Conducts case/utilization reviews to ensure services provided meet clinical best practice standards
Practices continuous quality improvement to ensure agency provision of excellent care and preventive services that are effective, patient-centered, timely, efficient, safe, and equitable
Provide quality assurance consultations with clinical staff and supervisors to ensure best practices are being maintained
Intake Specialist
El Centro De Amistad Inc.
07.2019 - 05.2021
Answered phone calls and provided new clients with required paperwork to initiate service
Inputted all gathered information and researched data on applicants into computer system using EXYM
Responsible for referring clients to appropriate resource(s) in order to meet their mental health psychosocial needs and ensure efficient and effective mental health services
Maintain safety of client during crisis and link them to clinical staff, emergency services to assess for assessment.
Attend bi-weekly meetings at Reseda LAPD station as liaison to connect potential clients to services within agency.
Offered compassionate and attentive guidance to patients during crisis situations.
Administrative Assistant / Reception
El Centro de Amistad Inc.
07.2018 - 07.2019
Provided general office support with a variety of clerical activities with a friendly attitude
Responsible for answering incoming calls, directing calls to appropriate location
Scheduling appointments for the Psychiatrist
General knowledge of Exym, OMA's, WHODAS and DMH Protocol