Bilhan Cubias
Van Nuys
Summary
Motivated professional with a strong desire to contribute skills and expertise to a dynamic company. Eager to develop abilities while making a positive impact on productivity and reputation of the organization. Committed to utilizing experience and knowledge to drive success and achieve mutual growth.
Overview
7
7
years of professional experience
Work History
Quality Assurance Coordinator
The Help Group Child & Family Center
01.2025 - Current
- Provide day to day oversight of QA functions at the Van Nuys campus.
- Coordinate the agency’s Utilization Review Committee (URC) process by pulling records for audit and overseeing the tracking of corrections.
- Track documentation issues and patterns and bring to supervisor to identify training issues.
- Assist with prepping client records for external audits and program reviews.
- Complete internal auditing of client records.
- Coordinate the purging of client records and maintain the database of charts that are active, archived, and purged.
- Approve billable Session Notes in the EHRS for the Van Nuys campus and oversee the approval of notes for the Sherman Oaks and Culver City campuses to ensure consistency in the approval/correction process.
- Respond to clinicians regarding questions about documentation and procedures.
- Oversee scanning of hardcopy records onto the EHRS and maintain scanning directory for consistency across all programs and sites.
- Process transition of client records between provider sites across electronic systems.
- Develop procedures for tracking paperwork due via the EHRS and alerting clinical staff regarding due and overdue paperwork so agency maintains compliance with DMH timelines.
- Optimized resource allocation by prioritizing critical tasks in the quality assurance process, ensuring timely completion of projects.
Quality Assurance Assistant Lead
El Centro De Amistad
10.2024 - 01.2025
- Work closely with QA Manager to maintain and uphold team's vision and quality standards.
- Provide clear guidance and instruction to QA team, in alignment with QA Manager's direction.
- Oversee progress of assigned QA projects to ensure that goals are being met on time and within scope.
- Act as point of contact for problem-solving and troubleshooting during testing process for team.
- Responsible for maintaining outcome measures, spreadsheets, reports, surveys, OMAs, discharge reports, note deadline reports, continuum of care reports, QA trends reports and submission activities within Agency.
- Managing and maintaining staff-wide training requests and PEI training and invoices.
- Responsible for attending QA/QI Meetings as needed, PEI designated trainings, training staff on PEI measures and outcomes.
- Developed and enhanced personnel work instructions to clear up confusion and boost performance.
Quality Assurance Assistant
El Centro De Amistad Inc.
06.2021 - 10.2024
- Responsible for working in compliance with ECDA & DMH Policies and Procedures
- Ensure electronic charts are in compliance with ECDA & DMH standards and assist supervisor and other management staff with Quality Assurance issues
- Manage and assist with development and/or monitor quality assurance/improvement practices
- Responsible for auditioning charts and disseminating information in regards to QA findings
- Responsible for development of weekly, monthly and quarter reports as required by supervisor
- Ensure MAT Cases are completed and are updated in order for MAT assessor to close cases
- Creates agency training materials to enhance case conceptualization and understanding of documentation regulations
- Creating and maintaining quality assurance and improvement plans and for managing Quality Assurance of records for DMH, MAT and Psychiatry programs
- Conducts case/utilization reviews to ensure services provided meet clinical best practice standards
- Practices continuous quality improvement to ensure agency provision of excellent care and preventive services that are effective, patient-centered, timely, efficient, safe, and equitable
- Provide quality assurance consultations with clinical staff and supervisors to ensure best practices are being maintained
Intake Specialist
El Centro De Amistad Inc.
07.2019 - 05.2021
- Answered phone calls and provided new clients with required paperwork to initiate service
- Inputted all gathered information and researched data on applicants into computer system using EXYM
- Responsible for referring clients to appropriate resource(s) in order to meet their mental health psychosocial needs and ensure efficient and effective mental health services
- Maintain safety of client during crisis and link them to clinical staff, emergency services to assess for assessment.
- Attend bi-weekly meetings at Reseda LAPD station as liaison to connect potential clients to services within agency.
- Offered compassionate and attentive guidance to patients during crisis situations.
Administrative Assistant / Reception
El Centro de Amistad Inc.
07.2018 - 07.2019
- Provided general office support with a variety of clerical activities with a friendly attitude
- Responsible for answering incoming calls, directing calls to appropriate location
- Scheduling appointments for the Psychiatrist
- General knowledge of Exym, OMA's, WHODAS and DMH Protocol
Education
Associate of Arts -
Los Angeles Valley College
08.2024
High School Diploma -
Taft Charter High School
06.2012
Skills
- Effective under pressure
- Strong written and verbal communication
- Collaborative team player
- Crisis management
- HIPAA compliance certified
- CRP certification holder
- Mental health record management
- Quality control expertise
- Effective time management
- Long-term planning
- Effective team leadership
Professional References
- Bianca Marinescu, LMFT, Clinical Supervisor, (818) 919-3856
- Iliana Martinez, LMFT, Utilization Management Clinical Program Supervisor, (818) 633-2793
- Stacey Gaitan, LMFT, CalWORKs Program Manager and Clinical Supervisor (818)398-4298
Languages
Spanish
Native or Bilingual
Timeline
Quality Assurance Coordinator
The Help Group Child & Family Center
01.2025 - Current
Quality Assurance Assistant Lead
El Centro De Amistad
10.2024 - 01.2025
Quality Assurance Assistant
El Centro De Amistad Inc.
06.2021 - 10.2024
Intake Specialist
El Centro De Amistad Inc.
07.2019 - 05.2021
Administrative Assistant / Reception
El Centro de Amistad Inc.
07.2018 - 07.2019
High School Diploma -
Taft Charter High School
Associate of Arts -
Los Angeles Valley College
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