Bilel Saoudi
Montréal,QC
Summary
Dedicated candidate with a passion for resolving customer issues and providing excellent customer providing excellent customer service. Experienced in resolving
complex technical issues in a timely manner. Possesses a strong understanding of computer systems,hardware, and software. Exceptional hardware, and software. Exceptional interpersonal and communication skills, enabling successful collaboration with customers and colleagues.
Overview
2
2
years of professional experience
Work History
Delivery
St-Hubert
Montreal, QC
04.2022 - 09.2023
Furniture Mover
Espace relax
Montreal, QC
09.2023 - 12.2023
IT Technical Support Intern
Connect.moii
Montréal
04.2023 - 05.2023
- Installed and troubleshot hardware components such as printers, scanners, and other peripherals
- Identified root cause of system errors using debugging tools and techniques
- Created user accounts, assigned privileges, and managed passwords
- Configured operating systems, software applications, and network settings to ensure optimal performance.
Education
Professional Studies Diploma - iT Support
ESIDEM
05.2023
High School Diploma -
L’Institut Supérieur Du Sport Et De L’Education Ph
TunisSkills
- Technical Troubleshooting
- Customer Service
- Help Desk Support
- Hardware: Desktops, Laptops, Printers, Scanners, Mobile Devices
- Software Installation and Configuration
- Active Directory Management
- Operating Systems: Windows 10, MacOS
- Problem Solving
- Mobile Device Support
- Hardware Installation
- Application Installations
- Troubleshooting and Diagnostics
- Debugging
- Computer Maintenance
Languages
- English, Advanced (C1)
- French, Intermediate (B1)
Timeline
Furniture Mover
Espace relax
09.2023 - 12.2023
IT Technical Support Intern
Connect.moii
04.2023 - 05.2023
Delivery
St-Hubert
04.2022 - 09.2023
Professional Studies Diploma - iT Support
ESIDEM
High School Diploma -
L’Institut Supérieur Du Sport Et De L’Education Ph
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