Bilane Ismail
Ottawa,Canada
Summary
I am seeking a challenging position in a progressive organization to contribute positively towards the objective of the organization and to develop my professional skills.
Highly creative and self-motivated with great ideas. Outstanding interpersonal and ability to work well with others. proven skill to seek out potential sales in new market areas. Languages include French, English, and Arabic & Somali. Willing to travel within the city. I am very patient and open with the client with very good behaviour. with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Overview
6
6
years of professional experience
Work History
Office Assistant
Canada Revenue Agency
03.2022 - Current
- Answers phone call for any inquiry
- General administrative duties including: photocopying, faxing, scanning and mass mailings
- Review upcoming deadlines and work requirements with the managers to manage workflow using the firms internal systems.
- Filing of documents in an electronic database
- Managing the firms accounts receivable and accounts payable system
- Address delivery and service difficulties to resolve problems thoroughly and quickly Etc
- Provide other clerical support as requested
Customer Services Agent
Giant Tiger
01.2022 - 04.2022
- Server the customer with any inquiry over the phone and email
- Reply Customer email regarding the order online
- Help the customer to order online if they have any issue
- I called back the customer with all voicemail
Reimbursement Specialist
Operations Alio Health Patient Support Program (PSP)
07.2020 - 02.2021
- Assist with the completion of paperwork and follow up on the submissions pertaining to drug reimbursement/coverage through private or public insurers to optimize drug coverage
- Track and document all case information using the HOME system
- Through patient-oriented solutions, manage challenging patient situations with empathy and patience
- Fulfill other duties as required
Administrator
Ottawa Community Housing (OCH)
09.2019 - 02.2020
- Since September 2019, I was hired as an administrator for a project with Ottawa Community Housing with the City of Ottawa
- My job consisted of updating the system and going paperless
- Scanning a document, Process the File Scan, making them in order in the tracking sheet
- Putting every file in order, Organize everything in order in the Box
- Answers emails
Receptionist
Dairy Farmers of Canada
01.2019 - 12.2019
- Answers incoming call, Making Outgoing calls
- Making an appointment
- Sending an email
- Preparing the meeting room
Sales Agent
Millennium 1 Solutions
12.2018 - 06.2019
- I am specialized in activating new and old client cards as well as selling PC Mastercard balance protection insurance plans
- Greet transfer and hold calls
- Answers the incoming call
- Maintained brand-merchandising standards
- Work as sales agent
Education
College Student - business Administration
La Cite Collegiale
Ottawa, Ontario01.2022
High School -
École secondaire publique Gisèle Lalonde
Ottawa, Ontario01.2017
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Verbal Communication
- Organizing and Categorizing
- File Organization
Languages
English
Native or Bilingual
Voluntaryhistory
- Assistant Nurse, Hôpital universitaire Montfort, Ottawa, Ontario, 01/01/15, 12/31/15, Provide breakfast to patients in the morning, Assist the patients with their daily walk, Help them to fulfill their basic needs in the hospital, Update the board with the names of staff on-duty, Keep a basic equipment inventory
- Administrative Assistant, Somali Community Center, Ottawa, Ontario, 01/01/16, 12/31/16, Help clients by welcoming them and answering to their questions, Assist young participants with their activities, Guide them to proper professional assistants
Hobbies and Interests
- Swimming
- Reading
- Travel
Timeline
Office Assistant
Canada Revenue Agency
03.2022 - Current
Customer Services Agent
Giant Tiger
01.2022 - 04.2022
Reimbursement Specialist
Operations Alio Health Patient Support Program (PSP)
07.2020 - 02.2021
Administrator
Ottawa Community Housing (OCH)
09.2019 - 02.2020
Receptionist
Dairy Farmers of Canada
01.2019 - 12.2019
Sales Agent
Millennium 1 Solutions
12.2018 - 06.2019
College Student - business Administration
La Cite Collegiale
High School -
École secondaire publique Gisèle Lalonde