Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
References
Timeline
Generic

BILAL IQBAL KHAN

Waterloo,Canada

Summary

Dedicated and results driven supervisor with over 6 years of experience leading high-performing teams and driving operational excellence. Possess a proven track record of success in developing and implementing effective strategies, improving processes and fostering a culture of collaboration and growth. Have a strong foundation in data analysis, reporting, and visualization using tools like SQL, Power Bi and Dashboards. Experienced in transforming raw data into actionable insights that inform and drive strategic business decisions. Seeking a challenging leadership role where I can leverage my expertise in leadership and digital tools to drive business growth, enhance team performance, and contribute to the organization's success.

  • Ontario College Diploma in Business Administration from Sheridan College in Brampton, Ontario, Canada.
  • Sufficient knowledge and experience in business administration and management.
  • Currently employed with Majorel Canada as a Supervisor leading a team of around twenty social media content moderators.
  • Leadership experience of over 6 years, comfortably leading a team of over 20 employees at a time.
  • Excellent track record of peer-management.
  • Proficient in SQL, Power BI, and data modeling, with extensive experience in developing dashboards and reports that enhance operational efficiency and support key business initiatives.
  • Excellent understanding of corporate financial statements.
  • Experience in recruitment and training of new hires.
  • Creative and equipped with broad knowledge of concepts and strategies to yield the best possible financial outcomes for both the business and clients.
  • Proactive, and able to work with minimal supervision.
  • Excellent time management skills with ability to successfully meet deadlines and deliver optimal results.
  • Able to understand and analyze the business needs, influence clients to purchase appropriate products and/or services, improve customer satisfaction, and optimize company profitability.
  • Demonstrated management and leadership skills with strong attention to detail.
  • Proven effective communication skills with follow-up and ability to connect with people quickly.
  • Co-ordinate the planning, implementation, management and evaluation of team projects by applying project management principles.
  • Comfortable at supplying quick responses to business and information technology inquiries from internal management and existing and potential clients.
  • Capable of multi-tasking in a fast paced environment.
  • Nationality: Canadian

Overview

12
12
years of professional experience

Work History

Supervisor

Majorel Canada
08.2020 - Current
  • Supervised a regularly shuffling group of 20-25 employees at a time from a team of 180 social media moderators, ensuring efficient content review and adherence to community guidelines
  • Coordinated team schedules, workload, and performance metrics to meet service level agreements (SLAs)
  • Implemented process improvements, resulting in increase in moderation accuracy and reduction in turnaround time
  • Developed and maintained quality control standards, ensuring consistency and fairness in moderation decisions
  • Trained and mentored moderators to enhance their skills and knowledge, holding weekly coaching sessions to discuss key performance indicators (KPIs) and to keep the team performance consistent and up to the mark
  • Developed and maintained Power BI dashboards to track key performance indicators (KPIs) and metrics, enabling data-driven decisions
  • Designed and implemented Power BI reports to identify trends, patterns, and correlations, improving business outcomes
  • Integrated data from multiple sources using SQL, creating a unified data warehouse and enabling increase in data-driven decision-making
  • Fostered a positive and inclusive team culture, promoting open communication and collaboration
  • Collaborated with cross-functional teams (e.g., product development, policy, and customer support) to address moderation-related issues and implement changes
  • Provided regular reporting and insights to stakeholders on moderation trends, metrics, and team performance
  • Reported all client and employee insights to the operations manager on a regular basis
  • Ensured team adherence to platform policies, community guidelines, and legal requirements (e.g., data privacy, copyright)
  • Conducted regular audits to identify areas for improvement and implement corrective actions
  • Performed policy compliance check at a fast paced setting
  • Coordinated policy and compliance updates with rest of the team.

Assistant Manager

Money Mart Financial Services
07.2018 - 07.2020
  • Resolved customer complaints and issues and maintained high customer satisfaction ratings
  • Supervised and coached team members
  • Conducted performance evaluations and provided feedback
  • Fostered a positive and productive team environment
  • Managed daily branch operations
  • Maintained compliance with company policies and procedures
  • Ensured security and control of cash, assets, and customer information
  • Drove sales and revenue growth through effective sales techniques
  • Met and exceeded sales targets
  • Promoted financial services and products
  • Identified and mitigated risks
  • Ensured compliance with regulatory requirements
  • Implemented loss prevention strategies
  • Implemented marketing campaigns and promotions
  • Maintained branch appearance and merchandising standards
  • Prepared and submitted reports, analyzed sales data and customer trends and provided insights for business improvement
  • Prepared for and participated in audits
  • Implemented corrective actions
  • Assisted with recruitment and training
  • Participated in company initiatives and projects
  • Performed other duties as assigned by the Branch Manager or District Manager.

Customer Service Representative

Money Mart Financial Services
08.2017 - 07.2018
  • Performed day-to-day financial transactions such as small and long-term loans, cashing cheques, money transfers amongst others
  • Performed Debt Collection efficiently and regularly
  • Made a great number of sales through cross-selling and solution orientation
  • Understood customers' financial needs and provided them with the appropriate solution
  • Worked and multitasked in a fast paced environment in the most-busiest branch of the district.

Online Marketing Manager

Various Online Stores
02.2017 - 08.2017
  • Designed the website layouts, posting and maintaining of products sold online
  • Remotely managed digital marketing such as running Facebook ads, Instagram ads, building e-mail lists & e-mail marketing, SEOs, Google Adwords etc
  • For multiple online stores (E-commerce).

Administrative Assistant

Pilon School of Business, Sheridan College (Davis Campus)
12.2014 - 02.2017
  • Coordinated, organized & performed day-to-day secretarial functions; composing, typing & editing letters, bulletins, memos, agenda & other documents assigned by the coordinator
  • Assigned duties to staff & volunteers, updated staff & students' data in MS Excel database, also performed other related duties as assigned during activity events.

Customer Service Representative

The Coffee House
01.2013 - 09.2014
  • Managed approximately 250 incoming customers daily.
  • Carried out restaurant cashier tasks like handling daily transactions and daily and monthly cash closings
  • Supervised and mentored new hires.

Education

Business Administration -

Sheridan College
Brampton, Ontario
12.2015

Skills

  • Project Management
  • Planning and Organizing
  • Problem-solving/Creativity
  • Effective Communication
  • Team Leadership
  • Interpersonal abilities
  • Risk Management
  • Teamwork skills
  • Negotiation and Analytical skills
  • Power BI
  • SQL
  • Tableau
  • QlikView
  • SAP Business Objects
  • Oracle BI
  • MS Office
  • Word
  • Excel
  • Access
  • Visio
  • PowerPoint
  • Project
  • Outlook
  • Access Database
  • Adobe Suite
  • Digital Marketing
  • Facebook/Instagram marketing
  • E-mail list building
  • Lead funnels
  • SEOs
  • Google AdWords

Languages

English
Full Professional
Urdu
Native or Bilingual
Arabic
Limited Working

Volunteer Experience

  • Sheridan Student Union, Student Events Organizing, 09/2013, 12/2015, Helped Sheridan Student Union in organizing many student events while at Sheridan., Welcomed new students, distributed flyers, organized games and attractions etc.
  • Leave The Pack Behind, Campaign Volunteer, 01/2014, 04/2015, Helped in signing up people for the quit smoking campaign 'Leave the Pack Behind'., Approached people to increase awareness of the campaign, introduced them to it, gave away pamphlets etc., Had the second most sign ups among all volunteers in fall 2014.

References

Available upon request.

Timeline

Supervisor

Majorel Canada
08.2020 - Current

Assistant Manager

Money Mart Financial Services
07.2018 - 07.2020

Customer Service Representative

Money Mart Financial Services
08.2017 - 07.2018

Online Marketing Manager

Various Online Stores
02.2017 - 08.2017

Administrative Assistant

Pilon School of Business, Sheridan College (Davis Campus)
12.2014 - 02.2017

Customer Service Representative

The Coffee House
01.2013 - 09.2014

Business Administration -

Sheridan College
BILAL IQBAL KHAN