BILAL ZAFAR

I have a strong track record of successfully troubleshooting and resolving technical issues for customers. I am adept at communicating complex technical issues in clear, non-technical terms to clients, and am experienced in documenting and escalating complex issues to senior technical support staff or other teams for resolution. I pride myself on my strong problem-solving skills and customer service orientation, and am committed to ensuring high levels of customer satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.