BILAL ZAFAR
Belleville,Ontario
Summary
I have a strong track record of successfully troubleshooting and resolving technical issues for customers. I am adept at communicating complex technical issues in clear, non-technical terms to clients, and am experienced in documenting and escalating complex issues to senior technical support staff or other teams for resolution. I pride myself on my strong problem-solving skills and customer service orientation, and am committed to ensuring high levels of customer satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Techway Solutions
Ontario
- Provided technical support via phone, email, and live chat
- Diagnosed and resolved hardware, software, and network issues
- Assisted with software installations and system configurations
- Contributed to projects like software rollouts and system upgrades.
Customer Sales Representative
Eracon Technologies
2019.01 - 2021.02
- Served clients with attentive service, fostering strong relationships that resulted in repeat business and referrals.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Education
Post Graduate Diploma In Business Management -
Loyalist College Belleville Ontario
Belleville, OntarioBachelors Of Media Studies -
Bahria University Islamabad
Skills
- Technical knowledge and problem-solving
- Enhanced communication and customer service skills
- Strengthened teamwork and collaboration
- Task Delegation
- Coaching and Mentoring
- Assertiveness
- Influencing skills
- Teamwork and Collaboration
- Customer Service
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Customer Sales Representative
Eracon Technologies
2019.01 - 2021.02
Techway Solutions
Ontario
Post Graduate Diploma In Business Management -
Loyalist College Belleville Ontario
Bachelors Of Media Studies -
Bahria University Islamabad
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