Bilal Zafar

• Recorded required data for incident reports and files.
• Hired, trained and managed staff of ten associates.
• Led security team and contributed to on-call shifts.

I gained valuable experience in analyzing large amounts of data and providing insights to senior management.
Conducted research on industry trends and competitive intelligence, using both primary and secondary sources to gather data and identify key insights..
Developed strong analytical and critical thinking skills and gained experience in data analysis, data visualization, and report writing.

Provided excellent customer service to clients in a fast-paced and high-volume call center. I answered incoming calls from customers, provided product information, and addressed customer inquiries and concerns in a timely and effective manner.

Also, resolved customer complaints and ensured customer satisfaction by escalating complex issues to the appropriate department for resolution.
Through my strong communication skills and problem-solving abilities, I was able to resolve a wide range of customer issues and maintain a high level of customer satisfaction.

Additionally, Contributed to the team's success by meeting and exceeding individual and team performance metrics, such as call volume, quality, and first call resolution rates.