Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bilal Thabet

Kenora,ON

Summary

Knowledgeable and dedicated customer service professional with extensive experience in restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Team Supervisor

House of Mandi
07.2022 - 08.2024
  • Trained new employees on restaurant procedures
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Evaluated team member performance regularly, providing guidance for professional growth and development.

Sales Associate

Marks Warehouse
10.2021 - 07.2022
  • Consistently maintained high customer satisfaction ratings
  • Greeted customers and helped with product questions, selections, and purchases.
  • Led team to achieve over 80% more TMC (Triangle MasterCard) sales
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Server/Host

House Of Mandi
09.2018 - 08.2021
  • Maintaining and enforcing strict and up-to-date cleanliness and social distancing policies regarding COVID-19 to ensure both employee safety and customer fulfillment
  • Warmly greeting patrons and developing relationships, resulting in customer loyalty
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
  • Calculated charges, issued table checks and collected payments from customers

Education

High School Diploma -

Ernest Manning High School
Calgary, AB
06.2021

Skills

  • Organization and prioritization
  • Quality control
  • Teamwork
  • Leadership
  • Collaboration
  • Friendly, positive attitude
  • Reliable and trustworthy

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Team Supervisor

House of Mandi
07.2022 - 08.2024

Sales Associate

Marks Warehouse
10.2021 - 07.2022

Server/Host

House Of Mandi
09.2018 - 08.2021

High School Diploma -

Ernest Manning High School

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Bilal Thabet