Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
BILAL THABET

BILAL THABET

Calgary,AB

Summary

Sociable waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

5
5
years of professional experience

Work History

Server/Host

House Of Mandi
09.2018 - 08.2021
  • Greeted customers, answered questions and recommended specials
  • Operated POS terminals to input orders, split bills and calculate totals
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
  • Cleaned tables and chairs to prepare dining area for next customers
  • Train new employees on restaurant procedures.

Sales Associate

Mark's Work Wearhouse
09.2021 - 07.2022
  • Consistently maintained high customer satisfaction ratings
  • Developed relationships with new clients
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
  • Led team to achieve over 60% more TMC (Triangle MasterCard) sales
  • Worked Cashier/Till most of my shifts, and provided assistants to customers around the store
  • Provided restocking and reorganization services for the merchandize; As well as Provided assistants on closing the store, ensuring the store is in pristine condition.

Sales Associate

Mark's Work Wearhouse
10.2023 - 02.2024
  • Built relationships with customers to encourage repeat business.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Team Leader

House of Mandi
10.2021 - Current
  • Maintaining and enforcing strict and up-to-date cleanliness and social distancing policies regarding COVID-19 to ensure both employee safety and customer fulfillment
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Collected, arranged, and input information into database system.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
  • Calculated charges, issued table checks and collected payments from customers.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Education

High School Diploma -

Ernest Manning High School
Calgary, AB
08.2021

First Aid Certificate - CPR -

Ernest Manning High School
Calgary, AB
10.2019

Skills

  • Organization and prioritization
  • Quality control
  • Teamwork
  • Leadership
  • Work Planning
  • Employee Evaluation
  • Giving Constructive Feedback
  • Team Supervision

Languages

English
Native or Bilingual
Arabic
Full Professional

Timeline

Sales Associate

Mark's Work Wearhouse
10.2023 - 02.2024

Team Leader

House of Mandi
10.2021 - Current

Sales Associate

Mark's Work Wearhouse
09.2021 - 07.2022

Server/Host

House Of Mandi
09.2018 - 08.2021

High School Diploma -

Ernest Manning High School

First Aid Certificate - CPR -

Ernest Manning High School
BILAL THABET