BILAL QASIM

• Store opening: helped train employees alongside SM and DSM, set up the store and in charge of operations
• Clienteling: strong focus on building client relationships through genuine interactions, emailing, styling etc.
• People managing: in charge of ensuring success and the development of each associate including training both FOH and BOH, POS and client interactions
• POS: strong knowledge in POS systems and effective and quick cash handling/cashing out with no errors
• KPI: strong KPI knowledge

• Crisis Intervention and Assessment: Utilizing active listening and empathetic communication techniques to provide immediate support and assessment to callers experiencing emotional distress, suicidal ideation, or other crises
• Emotional Support and De-escalation: Offering nonjudgmental emotional support and effectively de-escalated high-stress situations, employing appropriate techniques to guide callers toward a calmer state of mind
• Resource Referral: Providing accurate and relevant information about community resources, mental health services, and crisis hotlines to callers, empowering them to access additional help and support
• Documentation and Reporting: Maintaining thorough and accurate records of each call, documenting caller information, crisis details, interventions provided, and any necessary follow-up actions, ensuring compliance with confidentiality and reporting protocols

• Led to a successful store opening and continued successful integration of the company back into the Canadian market
• Led selling and operations as the manager on duty
• Monitored performance and coached employees
• Displayed expert knowledge of product, company history, company policy and store/company strategies
• Assisted in resolving customer service matters in absence of a store/assistant manager
• Kept track of and improved KPIs.
• Scheduled breaks, tasks and duties during shifts
• Top seller for each month of employment, meeting and exceeding sales goals
• Built recurring cliental through genuine connections and styling
• Trained and developed the success of a promoted sales associate to keyholder before leaving to ensure the success of the store after my departure
• In direct contact daily with general and district manager to provide sales updates and strategies
• Actively assisted SM and ASM in recruiting and interviewing candidates for potential roles.
• Assisted in scheduling as needed in absence of ASM and SM and in collaboration with

• Standards in cleaning and organization, product display, balancing and counting cash at the end of the night, and replacing inventory in the morning

• Developing strong time management skills
• Giving attention to detail as carefully processing items
• Recording Information, shortages, and discrepancies to keep records current and accurate
• Collaborating with various departments to manage timely delivery of orders and avoid delays
• Alternating goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
• Checking packages and merchandise for damage and notified vendors

• Building loyal clientele through friendly interactions and consistent appreciation
• Being accountable for over $200 daily in the cash register
• Developing skills in communication and time management
• Greeted customers entering store and responded promptly to customer needs
• Built relationships with customers to encourage repeat business
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
• Worked flexible schedule and extra shifts to meet business needs
• Restocked and organized merchandise in front lanes
• Assisted customers with returns, refunds and resolving transaction issues