Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic

Bilal Oymak

Toronto

Summary

Excelled in bilingual communication, ensuring seamless international transactions and cultural understanding.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Amazon Seller Support Specialist

Noble Phoenix
03.2023 - 12.2024
  • Enhanced customer satisfaction by providing excellent service and personalized recommendations.
  • Resolved customer issues to ensure positive shopping experiences and repeat business.
  • Collaborated with team members for smooth operations and increased productivity..
  • Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
  • Provided customers with information on shipment amounts and cost of products through email or online support chat.
  • Resolved customer complaints promptly to maintain a positive brand image.

Manager

Nurlu Goz Eye Clinic
01.2019 - 12.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Translator and Interpreter

Self Employed Services
10.2017 - 12.2018
  • Translated documents from French to Turkish.
  • Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
  • Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
  • Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
  • Researched cultural etiquette and specific use of slang words.
  • Translated marketing materials to expand brand reach into new regions.
  • Provided precise interpretation during high-stakes meetings to avoid misunderstandings.
  • Interpreted and translated for diplomatic missions to ensure precise communication.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Interpreted conversations between foreign language-speaking clients and others.

Education

BACHELOR IN TEFL - Teaching English As A Second Language

INSTITUT AFRICAIN DE MANAGEMENT
DAKAR,SENEGAL
06-2017

Skills

  • Product knowledge
  • Sales tactics
  • Negotiation skills
  • Customer engagement

Languages

English
Native or Bilingual
French
Native or Bilingual
Turkish
Native or Bilingual
KURDISH
Professional Working

Certification

  • DELF B2, FRENCH CULTURAL CENTRE, 2017

Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Food Tourism
  • Volunteer Travel
  • Road Trips
  • Volunteering
  • Gardening
  • Playing Sports
  • Running
  • Cooking
  • Gym Workouts
  • I enjoy helping others and giving back to the community
  • Swimming

Timeline

Amazon Seller Support Specialist

Noble Phoenix
03.2023 - 12.2024

Manager

Nurlu Goz Eye Clinic
01.2019 - 12.2023

Translator and Interpreter

Self Employed Services
10.2017 - 12.2018

BACHELOR IN TEFL - Teaching English As A Second Language

INSTITUT AFRICAIN DE MANAGEMENT

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Bilal Oymak