Bilal Majeed
Stoney Creek,ON
Summary
Versatile and dependable professional with a background in technical support and customer-facing roles. Skilled in communication, troubleshooting, and working efficiently in team environments. Quick learner with a strong work ethic, able to adapt to both technical and service-oriented positions.
Overview
3
3
years of professional experience
Work History
IT / Network Support Officer
ACE Money Transfer
11.2025 - 03.2026
- Provided Level 1 and Level 2 IT and network support for users across multiple departments, minimizing downtime and enhancing user productivity
- Resolved incidents and service requests through a ticketing system, consistently meeting SLA requirements to maintain service quality
- Support LAN/WAN infrastructure, VPN connectivity, printers, and peripheral devices
- Administer Active Directory including user onboarding, role-based access control, and account deactivation
- Deploy, configure, and maintain Windows systems, ensuring compliance with organizational security standards
- Supported IT operations in Pakistan, contributing to effective technology solutions and user support
Team Member (Part-Time)
KFC
01.2025 - 03.2026
- Operated POS systems, managed cash transactions, and maintained accuracy during high-volume periods
- Provided customer service in fast-paced environment, handled orders, ensured customer satisfaction
- Collaborated with team members to streamline service and maintain quality standards
- Worked in Pakistan to enhance customer relations
Website Content Manager
JDM Autos
05.2023 - 03.2026
- Improved website layout and performance to enhance user experience
- Managed and updated website content for accuracy, usability, and consistent branding
- Supported basic SEO practices to boost online visibility
- Monitor website uptime and address basic technical issues
- Worked remotely to manage tasks effectively.
Assistant Instructor (Cybersecurity / CEH)
Adalat Shaheed Trust
08.2024 - 10.2024
- Delivered cybersecurity training sessions on ethical hacking fundamentals, enhancing student comprehension
- Supported hands-on labs using tools such as Nmap, Nessus, and Wireshark
- Facilitated understanding of network security concepts and practical threat analysis among students
- Pakistan
Education
Bachelor of Science - Computer Science
University of The Punjab
05-2023
Skills
- User Provisioning
- Access Control
- Active Directory
- Windows Server
- Windows OS
- Microsoft 365
- LAN/WAN
- VLAN
- TCP/IP
- DNS
- DHCP
- Routing & Switching
- Firewall configuration
- Endpoint Security
- System Deployment
- Help Desk Support
Trainings
- Cisco Certified Network Associate (CCNA) NAVTTC
- Microsoft Certified Solutions Associate (MCSA) NAVTTC
- Certified Ethical Hacker (CEH) NAVTTC
- Network Administrator Training - NAVTTC
Timeline
IT / Network Support Officer
ACE Money Transfer
11.2025 - 03.2026
Team Member (Part-Time)
KFC
01.2025 - 03.2026
Assistant Instructor (Cybersecurity / CEH)
Adalat Shaheed Trust
08.2024 - 10.2024
Website Content Manager
JDM Autos
05.2023 - 03.2026
Bachelor of Science - Computer Science
University of The Punjab