BILAL KHALID
Edmonton,AB
Summary
Experienced with automotive maintenance, sales and customer service, delivering effective communication and problem-solving solutions to enhance customer satisfaction. Utilizes diagnostic tools and technical knowledge to provide accurate service recommendations. Knowledge of coordinating repair schedules and managing customer expectations to ensure efficient service operations.
Overview
6
6
years of professional experience
Work History
Material handler
DHL
01.2024 - 10.2024
- Physically load product onto equipment, pallets or totes
- Put-away and pick product for shipment or stock
- Ensure the exact number and type of products, ordered by the customer, are checked and loaded correctly
- Compare the quantity, quality, labeling, and address with the customer’s order to ensure outgoing product shipments are complete and correct
- Verify and report discrepancies such as non-available products and OS&D
- Maintain the facility and the facilities equipment in a neat, clean, orderly fashion
- Inspect all operated equipment daily
- Complete daily inspection of equipment
- Assist in physical inventories
- Contributed to reduced product damages by carefully handling fragile items during storage and transportation processes within the warehouse environment.
- Sorted materials for scanning to meet production goals.
Service advisor
Go Nissan North
11.2022 - 01.2024
- Increased sales and profitability by cross-selling relevant services and upselling additional products
- Utilized CDK software to manage customer and track sales metrics, enhancing efficiency and sales performance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
Appointment Coordinator
Go Honda
09.2021 - 11.2022
- Calculate the customer’s bill using the dealership’s computer system
- Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
- Make change accurately and issue receipts to customers
- Answer phones and direct consumer to the proper department and follow up in a timely manner
- Take all incoming Service-related phone calls
- Book all Service Appointments
- Recommend required Service need as per Manufactures recommendations
- Outbound Service Calls
Service advisor
West Edmonton Hyundai
12.2020 - 08.2021
- Accurately records the car problem experience by the customer, on a work order
- Considers previous work completed, does a walk around the car and recommends any additional repairs required
- Determines the time frame for completion of the work
- Has customer sign the work order and provides customer with a copy
- Checks how the work is progressing throughout the day
- Contacts customers via phone and text, if there is any change in the estimate or the time frame for completion of the work
- Explains the cost and time required in detail, and obtains the appropriate authorization before any additional work is done
- Discuss repair requirements, open repair orders and ensure all paperwork is completed promptly and correctly
Appointment Coordinator
North Edmonton KIA
11.2018 - 12.2020
- Strong customer service experience, mannerism, maturity, and professionalism
- Ability to communicate professionally through written and verbal communication
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
- Pleasing personality, detail-oriented, organized, and honest individual
- Interested in learning new skills and applying them in work
- Computer literate with knowledge of servicing procedures for automobiles
- Experience of cold calling and making appointments
- Strong knowledge of automotive systems, spare parts, and prices
- Collaborated with team members to improve overall productivity and communication within the office.
Education
High School Diploma -
Paul Kane High School
St. Albert, AB06-2011
Skills
- Sales Strategy Development
- Product Knowledge
- Data Analysis
- Market Research
- Lead Generation
- Communication
- Relationship Building
- Negotiation
- Customer Service
- Time Management
- Problem-Solving
- Presentation Skills
- Adaptability
- Prospecting
- Team Collaboration
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Full Professional
Timeline
Material handler
DHL
01.2024 - 10.2024
Service advisor
Go Nissan North
11.2022 - 01.2024
Appointment Coordinator
Go Honda
09.2021 - 11.2022
Service advisor
West Edmonton Hyundai
12.2020 - 08.2021
Appointment Coordinator
North Edmonton KIA
11.2018 - 12.2020
High School Diploma -
Paul Kane High School
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