Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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BILAL KAYNAN

Nepean

Summary

An accomplished retail advisor with seven years of hands-on experience driving outstanding results in the consumer electronics and retail services industry. Consistently drove double-digit year-over-year sales growth and was recognized with the Impact Award for top national performance. Confident in my ability to lead revenue growth, upsell across the product line, and elevate the customer experience, while building and sustaining advocacy. Comfortable collaborating with cross-functional teams and working independently in dynamic environments, including in-store leadership and remote settings. Committed to lifelong learning and contributing to team success.

Sales professional with a proven track record in driving revenue growth and customer satisfaction. Strong ability to collaborate with teams and adapt to changing market needs. Expertise in client relationship management, negotiation, and strategic planning. Reliable and focused on delivering impactful results.

Overview

4
4
years of professional experience

Work History

Sales Advisor

Apple Canada
09.2022 - Current
  • Achieved a 12% year-over-year increase in iPhone sales and a 20% increase in Mac sales during peak season.
  • Implemented strategies to upgrade customers from end-of-life iPhones to the latest models, boosting customer satisfaction and sales.
  • Successfully drove accessory sales, including 20W chargers for iPhones and keyboards and pencils for iPads, enhancing overall revenue.
  • Recognized with the Impact Award for top national performance across Canada.
  • Partnered with multiple stores in Ottawa to lead a large-scale training session for over 100 employees, driving team performance.
  • Utilized sales data to inform strategies that improved overall store revenue by 17% year-over-year.

Functional analyst

National Defense
05.2023 - 08.2025
  • Collaborated with senior analysts to gather and document business requirements, leading to improved system functionality and efficiency.
  • Assisted in testing, and debugging the sap system and the ticket system called Solomon that deals with client’s compensations and manually reducing those compensations.
  • Worked collaboratively with cross-functional teams, fostering effective communication and successful project outcomes.
  • Provided exceptional technical support, resolving system issues promptly, and maintaining high user satisfaction.

Chromebook Specialist

Premium Retail Services
08.2021 - 08.2022
  • Stayed current on new technologies, products, and services to offer total solutions.
  • Researched industry, market, and competitor trends to maintain top-notch service levels and achieve consistent sales results.
  • Championed technology selling programs both in-store and through kiosks.
  • Tracked sales targets and documented results for management review and strategy optimization.
  • Monitored key metrics such as sales profits to keep the technology department on-track with goals.
  • Directed training of permanent staff members and rotated volunteers to achieve best performance.

Education

Bachelor of Commerce - Supply Chain Management and distinction in operations

Algonquin College
08.2025

Skills

  • Sales Leadership
  • Data-Driven Decision Making
  • Stakeholder Relations
  • Strategic Planning
  • Training & Coaching
  • Customer Experience
  • FLUENT IN FRENCH
  • Performance tracking
  • Relationship building
  • Complex Problem-solving

Accomplishments

Successfully won the 2025 Sales Impact award being the first sales advisor to win the award

Languages

French
Native or Bilingual

Timeline

Functional analyst

National Defense
05.2023 - 08.2025

Sales Advisor

Apple Canada
09.2022 - Current

Chromebook Specialist

Premium Retail Services
08.2021 - 08.2022

Bachelor of Commerce - Supply Chain Management and distinction in operations

Algonquin College

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BILAL KAYNAN