Bilal El-Saad
Montreal,QC
Summary
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Overview
2025
2025
years of professional experience
Work History
Flight attendant
Air Canada Rouge
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Passenger service agent
Air Transat
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Cabin Agent
TSAS/ AVJET
- Managed sales transactions for duty-free items efficiently, maintaining detailed records of purchases made during flights.
- Conducted security inspections of aircraft for compliance with government and company requirements.
Crew trainer
MacDonald’s
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
Bank Teller
CIBC Bank
03.2024 - 10.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Education
High School Diploma -
Sources High School
Dollard-des-Ormeaux, QC06-2022
Skills
- Team Work
- Organized
- Integrity
- Respect
- Professionalism
- Good at working with stress
- Confident
- Administrative tasks
- Sales expertise
- Customer relationship development
- Account updating
- Data inputting
- Excellent time management skills
Activities
- Volunteering
- Soccer Player with D.D.O Intercity
- Traveling
- Cadet RMR RCACC
Languages
Français
Native or Bilingual
English
Native or Bilingual
Arabic
Full Professional
Volunteer Experience
D.D.O Summer camp
Availability
Full time
Timeline
Bank Teller
CIBC Bank
03.2024 - 10.2024
Flight attendant
Air Canada Rouge
Passenger service agent
Air Transat
Cabin Agent
TSAS/ AVJET
Crew trainer
MacDonald’s
High School Diploma -
Sources High School
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