Bilal demouche
Montreal,QC
Summary
Versatile professional with a proven track record in enhancing customer loyalty and streamlining financial operations, notably at Future Generations. Excels in customer relationship management and budget oversight, demonstrating strong analysis and teamwork skills. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Account Specialist
LMG Inc
Ottawa, ON
08.2024 - 09.2024
- Creation of solid relationships with key customers to ensure their loyalty and satisfaction.
- Carrying out customer satisfaction studies to identify areas for improvement and optimize the customer experience.
- Establishment of a responsive after-sales service to quickly handle customer requests and complaints.
Beneficiary Attendant
Agence premium Inc
Montréal, QC
12.2022 - 07.2023
- Carrying out personal hygiene and comfort care on a daily basis.
- Help with eating meals, monitoring diet and hydration.
- Helping patients get into and out of bed, getting into a wheelchair or seat, using lifting devices.Observation des patients, surveillance de leur état de santé et identification des situations d'urgence.
- Cleaning and disinfection of equipment and premises.
- Close collaboration with nurses to ensure continuity of care provided to residents.
- Regular monitoring of patients' health status to report possible complications.
- Installation of patients in the chair or in their bed, transfer in a manner adapted to their medical pathology.
Assistant Financial Manager
centre de formation générations futures
Oulad moussa, Boumerdes
08.2016 - 06.2020
- Welcoming customers, responding to their requests for information efficiently and courteously.
- Collection of purchases and management of cash operations.
- Development and monitoring of the annual budget, in collaboration with the company's various departments.
- Coordination of monthly and annual closings to ensure the accuracy of financial statements.
- Monitoring relationships with banks, public organizations and the company's financial partners.
- Supervision of the preparation of tax returns, VAT, and other legal obligations.
Education
DEC technique - Technique en administration des affaires
college la cite
Ottawa, OntarioDEC technique - Gestion financiere
centre de formation générations futures
Oulad moussa, BoumerdesSkills
- Team spirit
- customer relationship
- Analysis of business results
- Monitoring team activity
- Customer Loyalty Techniques
- Facturation
- Teamwork
- Customer relationship management
- Negotiation techniques
- Knowledge of marketing
- Schedule management
- Performance monitoring
Certification
- Degital Marketing .
Lanuages
Arabic
Native/ Bilingual
French
Full Professional
English
Full Professional
References
References available upon request.
Timeline
Customer Service Account Specialist
LMG Inc
08.2024 - 09.2024
Beneficiary Attendant
Agence premium Inc
12.2022 - 07.2023
Assistant Financial Manager
centre de formation générations futures
08.2016 - 06.2020
DEC technique - Technique en administration des affaires
college la cite
DEC technique - Gestion financiere
centre de formation générations futures