I am a seasoned Customer Success Manager with a proven track record in e-commerce, SEO, and digital marketing. My expertise lies in fostering client relationships, providing personalized support, and educating clients on cutting-edge digital technologies. I excel in organizational and time management, consistently delivering successful strategies for increasing web traffic, and engagement, and optimizing SEO exposure. As a results-driven leader, I possess exceptional communication and problem-solving skills, making me an invaluable asset to any organization. My passion for staying at the forefront of industry trends drives my commitment to delivering outstanding results. With a keen eye for detail and a passion for exceeding expectations, I am eager to contribute my skills and drive to your team.
Hi, I’m
Bikramvir Duggal
Airdrie,Alberta
Summary
Overview
5
years of professional experience
1
Certification
Work History
Biks Consulting
Self Employed
08.2023 - Current
Job overview
- Founded and currently operates Biks Consulting, a thriving self-employed business that offers two primary services: rental cars through Turo and expert e-commerce consultations
- Leveraged a deep understanding of the sharing economy to successfully manage a fleet of rental cars on the Turo platform, providing top-notch service to travellers and generating consistent revenue
- Offer personalized e-commerce consultations, delivering valuable insights and strategic guidance to small and medium-sized businesses looking to establish and optimize their online presence
- Assist clients in creating and launching customized online stores, bolstering their digital marketing strategies, and educating them on effective cybersecurity and readiness planning
- Maintain strong client relationships through remote communication, ensuring ongoing success and customer satisfaction
- Exhibit exceptional organizational and time management skills, effectively balancing responsibilities between two diverse business offerings
- Stay at the forefront of industry trends, ensuring that services provided are current and in line with best practices.
Mosaic Sales Solutions
E-commerce Coordinator
11.2022 - 08.2023
Job overview
- Serve as the primary E-commerce Advisor for Business Link Alberta in the CDAP program, extending invaluable support to small and medium-sized businesses across Alberta
- Provide tailored consultations on e-commerce platform solutions, offering one-on-one assistance to clients in the creation and launch of customized online stores
- Educate clients on cybersecurity best practices and readiness planning, delivering training and guidance on the formulation of effective digital marketing strategies
- Cultivate and nurture enduring client relationships through remote channels, ensuring ongoing success and satisfaction
- Demonstrate exceptional organizational and time management skills, consistently meeting project deadlines and adeptly managing competing priorities
- Exceed targets and KPIs consistently, showcasing a remarkable record of achievement in client-facing roles involving customer service, digital marketing, and business strategy
- Foster awareness and adoption of digital technologies among small businesses, including web, social media, and e-commerce, keeping clients updated on industry trends and best practices
- Act as a “Team Captain,” providing crucial support to peers and driving collaborative success.
Frisklancer Services Limited
Sr. Customer Success Manager
03.2019 - 11.2022
Job overview
- Effectively managed a team of customer success professionals, ensuring high levels of customer satisfaction and retention
- Coordinated schedules and daily activities of the team to meet customer needs and project deadlines, optimizing efficiency
- Contributed to programs aimed at enhancing productivity, streamlining operations, and increasing profitability through effective customer management
- Led the charge in optimizing operational systems by updating internal frameworks and controls related to customer success
- Identified and pursued new potential customer service opportunities and engaged in proactive business development activities
- Managed employment agreements, compensation plans, salary analysis, and corporate governance for the customer success team, enhancing organizational effectiveness
- Spearheaded the development and implementation of well-coordinated plans and a highly skilled team to ensure customer success
- Recommended changes to customer service strategies and directed teams in producing promotional, pricing, sales, and product marketing initiatives to meet customer needs.
Education
University of VictoriaVictoria, British Columbia
Diploma in Business Administration
06.2019
University Overview
Graduated with a Diploma in Business Administration, showcasing a strong academic foundation in the field.
Consistently excelled in coursework, reflecting a dedication to learning and a passion for business-related subjects.
Demonstrated a commitment to academic excellence by maintaining a high GPA throughout the program.
Engaged in a variety of projects, presentations, and reports, honing skills in critical thinking, problem-solving, and effective communication.
Actively participated in group projects, collaborating with diverse teams to achieve project objectives.
Showcased a strong work ethic and a thirst for knowledge through active involvement in class discussions and interactions with professors.
Leveraged the university environment to gain a well-rounded understanding of business principles and practices.
Thapar Polytechnic CollegePatiala, India
Diploma in Electronics and Communication Engineering
06.2013
University Overview
Successfully earned a Diploma in Electronics and Communication Engineering, showcasing a strong technical foundation in the field.
Graduated with academic distinction, reflecting a commitment to academic excellence and a passion for electronics and communication technology.
Actively participated in various school projects, presentations, and research assignments, demonstrating hands-on experience and practical knowledge.
Collaborated with peers on group projects, showcasing effective teamwork and problem-solving skills.
Engaged in in-depth discussions and interactions with professors, furthering my understanding of electronics and communication engineering concepts.
Skills
E-commerce:
- E-commerce Strategy
- SEO Optimization
- Digital Marketing
- Shopify
- Cybersecurity
- Digital Advertising
- CRM
Customer Success:
- Relationship Building
- Consultation and Training
- KPI Monitoring
- Business Development
- Team Leadership
- Customer Satisfaction
- Project Management
Cybersecurity:
- Cyber Best Practices
- Cisco Devices
- Cisco IOS
- Threat Detection
- Data Protection
- Risk Mitigation
- Encryption
Technical Skills:
- Google Analytics
- Lightspeed
- Data Collection and Analysis
- DHCP and DNS
- Network Security
- IPv4 Subnetting
- Network Vulnerabilities
Volunteer Experience
Volunteer Experience
- Blood and Stem Cell Donor, 07/01/22, Present, Canada Blood Services, Airdrie, Alberta, Actively participate as a volunteer blood and stem cell donor for Canada Blood Services, making regular contributions to the community’s well-being. Dedicate my time and resources to saving lives by donating blood and stem cells, demonstrating a strong commitment to humanitarian and health-related causes. Promote and support blood and stem cell donation initiatives by encouraging others to get involved in this lifesaving act of generosity. Contribute to the growth of the national blood and stem cell registry, offering hope to individuals in need of these critical medical interventions. Committed to the cause of aiding patients in critical conditions, I willingly adhere to stringent medical guidelines and undergo regular medical examinations to ensure the safety and effectiveness of my donations. Advocate for the importance of a diverse and committed donor base to meet the ever-increasing demands for blood and stem cell therapies. Serve as a living example of community engagement, altruism, and a strong sense of social responsibility by consistently participating in donation drives. Demonstrate unwavering support for Canada Blood Services’ mission to provide a secure and reliable supply of blood and stem cells to patients nationwide.
- Secretary, 07/01/22, Present, Southpoint Condo Board (Astoria Asset Management Ltd), Airdrie, Alberta, Actively serve as a dedicated board member and secretary for a condominium board managed by Astoria Asset Management Ltd, contributing to the smooth and efficient operation of our community. Play a pivotal role in the decision-making process, actively participating in board meetings, and providing valuable insights on matters related to property management, budgeting, and resident concerns. Execute the responsibilities of the secretary, including maintaining accurate records of meetings, agendas, and minutes, ensuring transparency and compliance with regulatory requirements. Collaborate with fellow board members and property management professionals to address issues, implement policies, and uphold the best interests of the condo community. Act as a liaison between residents and the board, responding to inquiries, facilitating communication, and ensuring that the concerns and needs of the community are addressed promptly and effectively. Participate in the review and approval of annual budgets, expenditures, and maintenance projects, demonstrating financial acumen and a commitment to fiscal responsibility. Work closely with the board to enforce and update community bylaws, fostering a sense of unity and well-being among residents. Contribute to a harmonious living environment by supporting community events and initiatives, strengthening the sense of belonging within the condo community.
Certification
• Certified in Shopify E-commerce.
• Certified by Cisco in Cybersecurity Essentials.
• Certified by Google in "Foundations of Digital Marketing and E-commerce".
• Certified by Cisco in "Introduction to Cybersecurity".
• Certified by Cisco in "Networking Basics".
Certified by Google in "Fundamental of Digital Marketing"
• Certified by Hubspot in "Digital Marketing and SEO".
• Certified in Google Analytics.
• Google Ads and Google Ads 360 Certified.
• Certified in Standard First Aid & CPR/AED Level-C, Canadian Redcross - 2020 to 2023.".
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Timeline
Self Employed
Biks Consulting
08.2023 - Current
E-commerce Coordinator
Mosaic Sales Solutions
11.2022 - 08.2023
Sr. Customer Success Manager
Frisklancer Services Limited
03.2019 - 11.2022
University of Victoria
Diploma in Business Administration
Thapar Polytechnic College
Diploma in Electronics and Communication Engineering
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