Bikram Singh Karki
London,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure management position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Dining Room Supervisor
Richmond Woods By Sifton
08.2023 - Current
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Leveraged feedback gathered from guests to develop new initiatives, policies and strategies to improve satisfaction with services and menu.
Manager
Chucks Roadhouse Bar And Grill
04.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
Operations Manager
Elite Hospitality ( Maxims Banquet And Events )
02.2018 - 03.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
Executive Team Member in a Newly Constructed Hotel
Marriott International ( Hilton Garden INN )
09.2017 - 12.2017
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Managed and organized internal communication to hold staff accountable to priorities.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Participated in monthly training on latest technology trends and products in industry.
- Earned company exceptional ratings and testimonials from clients and industry organizations.
- Assisted in recruiting, hiring and training of team members.
Education
Post Graduate - Hospitality And Tourism Operations Management
Fanshawe College
Downtown , London , ON06.2024
Bachelors Degree - Hospitality Management
International School of Hotel Management
Kathmandu , Nepal 01.2018
Skills
- Disciplinary Write-Ups
- Departmental Strategies Development
- Natural Leadership
- Coordinate Schedules
- Maintaining Clean Work Areas
- Work Schedule Creation
- Orientation and Onboarding
- Customer Satisfaction
- Health Code Requirements
- Team Scheduling
- Operations Management
Additional Information
References :
Claudia Ortiz - Culinary Manager ( Richmond's Woods By sifton )
Email id - claudia.ortiz@richmondwoods.com
Nick Sada - General Manager ( Chucks Roadhouse Bar and Grill )
nicksada1@outlook.com
Eugene Lee - General Manager and Executive Board Member ( Hilton Garden INN )
PH-NO +8613086060600
We chat id- eugenelee911911
Yorjung Karki - Managing Director ( Elite Hospitality )
Ph- +977-9851210181
Anjana Khadka Karki - Operations Manager ( Marriott Hotel )
Facebook id - Anjana Khadka Karki
Ph - +977-9851164218
Timeline
Dining Room Supervisor
Richmond Woods By Sifton
08.2023 - Current
Manager
Chucks Roadhouse Bar And Grill
04.2023 - Current
Operations Manager
Elite Hospitality ( Maxims Banquet And Events )
02.2018 - 03.2022
Executive Team Member in a Newly Constructed Hotel
Marriott International ( Hilton Garden INN )
09.2017 - 12.2017
Post Graduate - Hospitality And Tourism Operations Management
Fanshawe College
Bachelors Degree - Hospitality Management
International School of Hotel Management
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