Summary
Overview
Work History
Education
Skills
Additional Information
Volunteer Experience
Projects
Languages
Timeline
Generic

Bikramjit Singh

Hamilton

Summary

Mohawk College Graduate with 80+ GPA strong academic background in Network Systems with knowledge of networking protocols, routers, and security technologies. Skilled in translating customer needs into technical requirements and facilitating communication between clients and technical teams.

Overview

1
1
year of professional experience

Work History

Customer Service Representative and Production Baker

Tim Hortons
06.2023 - Current
  • Provided exceptional customer service in a fast-paced environment, enhancing communication and problem-solving skills
  • Demonstrated proficiency in service delivery and client satisfaction, ensuring a positive customer experience
  • Developed effective teamwork and collaboration skills through interactions with diverse colleagues and customers.

Education

Microsoft AZ-900 Certification -

Computer System Technician -

Mohawk College
Hamilton, Ontario
04.2024

Skills

  • Customer Service: Excellent interpersonal skills to interact with customers in a professional and empathetic manner, providing assistance, information, and reassurance throughout the dispute resolution process
  • Attention to Detail: Thoroughly reviewing transaction records, account statements, and supporting documentation to identify discrepancies and inconsistencies, ensuring accurate case handling
  • Problem Solving: Applying critical thinking to evaluate complex cases, identify root causes of disputes, and propose solutions that align with bank policies and customer expectations
  • Time Management: Efficiently managing a workload of multiple dispute cases, ensuring timely responses, updates, and resolutions for customers
  • Conflict Resolution: Managing potentially challenging interactions with upset or frustrated customers, demonstrating empathy, patience, and the ability to de-escalate tense situations
  • Communication Skills: Clear and empathetic communication, both over the phone and in written correspondence, is crucial for understanding customer issues and explaining potential solutions
  • Technical Skills: Electronic Products sales, Troubleshooting, Climbing, Flexibility, Time Management, Lifting, Customer Service, Computer literacy, Network Protocols, Network Infrastructure, Communications, Operating Systems, Customer service, Bilingual, Driving Experience

Additional Information

Have a reliable vehicle for transportation., Proficient in Smart Serve

Volunteer Experience

Mohawk College, As an international student at Mohawk College, I initially faced numerous challenges that provided me with valuable experience and motivated me to assist others in similar situations. Recognizing the difficulties faced by my classmates, I took the initiative to offer support to those struggling with their courses. Through collaborative study sessions, we fostered a supportive learning environment that benefited everyone involved. My dedication to helping my peers not only aided them in their academic pursuits but also significantly improved my own academic performance. I started with a GPA of 61% in my first semester and, through consistent effort and volunteer work, I was able to achieve a GPA of 80.6% in my final semester. This experience was instrumental in enhancing my own learning skills and fostering a sense of community and mutual growth among my classmates.

Projects

Networking Infrastructure for Gold Line Custom Speaker, Led a team in designing and implementing a comprehensive networking infrastructure tailored to the specific needs of Gold Line Custom Speaker., Collaborated with stakeholders to understand their data requirements and devised a scalable network solution to optimize data flow and security., Utilized skills in network configuration, routing, and security to ensure efficient operations and data integrity., Presented the project on YouTube: [Networking Infrastructure Video] (https://www.youtube.com/watch?v=HC_sUwLb4CQ) 

Cloud Storage Locker Implementation, Coordinated with a team to conceptualize and implement a cloud-based storage locker system, leveraging cloud computing technologies., Designed and deployed the system using Microsoft Azure, optimizing storage capabilities and access controls for enhanced security., Demonstrated the project's features and functionality through a comprehensive YouTube presentation: [Cloud Storage Locker Video] (https://www.youtube.com/watch?v=r8wky34o9eY)

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Service Representative and Production Baker

Tim Hortons
06.2023 - Current

Microsoft AZ-900 Certification -

Computer System Technician -

Mohawk College

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Bikramjit Singh