Summary
Overview
Work History
Education
Skills
Timeline
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Bikram Singh

Mississauga,ON

Summary

Customer service professional with more than five years of experience in customer service industry . History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with Sales force and other CRM systems paired with outstanding active listening and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Best Buy
Mississauga, ON
08.2023 - 12.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Used several databases including sales force.

Associate

PWC Canada
Toronto, ON
09.2021 - 08.2023
  • Engaged with clients and provided technical services.
  • 98% of the client issues were resolved without escalations.
  • Probed to understand client issue, and directed them to the right department.
  • Promoted as a senior member of the team, to resolve escalations and enhance customer experience.

Customer Service Representative

Teleperformance
Toronto, ON
05.2020 - 04.2021
  • Enhance customer experience by taking inbound calls, and making the shopping experience for the customers a pleasant one.
  • Corresponded with clients on phone and e-mails in order to answer their queries.
  • Patiently and actively listened to clients in order to provide correct information for the product queries.
  • Optimized customer service by appropriately probing the customers and redirecting their calls accordingly.

Education

Help Desk - Customer Experience Management

George Brown College
Toronto, ON
04-2020

Skills

  • Inbound and Outbound Calling
  • Call Management
  • Account Updating
  • Report Generation
  • Verbal and Written communication
  • Sales force and other databases
  • Problem Resolution
  • Customer Service
  • Customer Education
  • Multitasking
  • computer skills

Timeline

Customer Service Representative

Best Buy
08.2023 - 12.2023

Associate

PWC Canada
09.2021 - 08.2023

Customer Service Representative

Teleperformance
05.2020 - 04.2021

Help Desk - Customer Experience Management

George Brown College

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