Summary
Overview
Work History
Education
Skills
References Available
Languages
Timeline
Generic

Bikram Gill

Woodbridge,ON

Summary

Assist other social, human or health service providers in providing client services in a wide variety of fields, such as law, psychology, rehabilitation, public health, or social work, including support for families and children. May assist clients in identifying and obtaining available benefits and social and community services. May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems.

Overview

7
7
years of professional experience

Work History

Coordinator / Influenza Lead

Vaccine Management, Region Of Peel
10.2021 - Current
  • Handle vaccine in line with provincial and Peel Public Health requirements.
  • Receive, process and pack vaccine orders from the fridge/freezer for distribution.
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Research past vaccine ordering patterns to determine new methods to sustain vaccine quantity.
  • Count and track vaccine inventory.
  • Review and analyze vaccine orders and related documentation (i.e Vaccine fridge temperature logs)
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Liaise via oral and written communication with vendors/physicians and other.
  • Provide program information and problem solve unique vaccine ordering issues.
  • Data entry and management to ensure accurate tracking of vaccine.
  • Provide timely statistical reports on program metrics to generate Excel-based statistical reports on program metrics in Excel; filter, create formulas, and add graphs and pivot tables.
  • Travel to regional sub-offices, clinic sites and healthcare provider offices for vaccine transport.
  • Facilitate staff training sessions.
  • Lead the 2022/2023 Influenza Season and provide over 800 Health Care Providers with Flu Vaccine.
  • Report to the supervisor with new strategies to implement on the next Influenza season.
  • Provide Health Care Providers with Influenza updates.
  • Track and submit program invoices.

Cold Chain / Operation Support Lead, Mass

Mass Vaccination Clinics, Region Of Peel
03.2021 - 09.2021
  • Monitor and record refrigerator temperatures in Temperature Logs to determine that vaccine has remained and is still in cold chain (CC).
  • Conduct the start of day inventory count and open the Inventory Vaccine Tracking Log (Log), compare end of day inventory form day prior to current start of day count.
  • Monitor the bookings and the vaccine usage using Covax and Input Health (CHR).
  • Report anticipated excess dosage at end of clinic.
  • Complete fields on Log and Notify Clinic Supervisor of vaccine deliveries, damage, temperature excursions.
  • Manage vaccine storage and rotation of vaccine inventory according to expiry dates and complete end of day inventory count.
  • Receive Immunized Vaccine Tracking Logs and initial as received.
  • Reconcile any discrepancy in inventory start of day dose count, usage, wasted and end of day inventory count.
  • Assist immunizes with vaccine drop off and supplies.
  • Communicate with operations staff daily ensuring they are comfortable with their daily tasks and offer any needed support.
  • Mentored junior team members, providing guidance on best practices and professional development opportunities.
  • Managed a team of support professionals, fostering teamwork and setting performance goals.
  • Provided technical expertise to resolve complex customer issues and facilitate smooth operations.
  • Implemented new onboarding procedures for faster integration of new team members into the support department.
  • Collaborated with cross-functional teams to identify areas requiring additional support resources or process improvements.

Clinic Manager

Dr. Elizabeth Addesi and Associates
09.2017 - 12.2019
  • Streamlined clinic operations by implementing efficient scheduling and appointment systems.
  • Improved patient satisfaction through effective communication and compassionate care.
  • Enhanced team performance by providing regular training and professional development opportunities.
  • Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
  • Monitored and maintained cleanliness and orderliness of examination room and equipment.
  • Developed strong relationships with patients, fostering trust and loyalty to the clinic.
  • Prepared patients for their scheduled procedures and performed initial eye tests.
  • Produced and delivered all required reports and billing statements, in a timely manner.

Supervisor

Occhiali Eyewear
08.2016 - 09.2017
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Manage the selection, training, and development of staff, Monitor quality control of products and services
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Boosted engagement rates with the creation of compelling and visually appealing content.

Education

Bachelor of Arts (Law & Society) -

York University
05.2021

High School -

Woodbridge College
06.2016

Skills

  • Self-motivated, service driven, ability to take initiative and problem solve effectively
  • Able to handle and prioritize multiple tasks and deliver projects on time in a fast-paced environment
  • Detail oriented, able to multi-task and work well under pressure
  • Excellent interpersonal skills and extremely professional
  • Customer service skills; including effectively and efficiently responding to inquiries and identifying stated and unstated customer needs
  • Willing to take on additional responsibilities and dedicated to personal development
  • Commitment to diversity, equity, and inclusion
  • Adherence to all relevant legislation
  • Trained on public health databases- iPHIS [Integrated Public Health Information System], IRIS [Immunization Record Information System] and BIOS [Biological inventory System], CHR [Collaborative Health Record], COVax/VAB, Panorama, JBS, Bookjane, HRMS, ERP systems
  • Ability to assess and interpret policies and legislation/regulations
  • Strong knowledge in policy analysis, research, evaluation, data gathering and modelling/planning skills
  • Strong knowledge in concepts of public health, health equity, determinants of health, and strategies to implement health promotion
  • Ability to use research and evidence, critical thinking skills and evidence-based decision making, to inform practice, programs, and policies
  • Excellent analytical skills to interpret data and apply where needed
  • Ability to work in an independent manner within a collaborative environment to design and deliver programming and many other ideas

References Available

True

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional

Timeline

Coordinator / Influenza Lead

Vaccine Management, Region Of Peel
10.2021 - Current

Cold Chain / Operation Support Lead, Mass

Mass Vaccination Clinics, Region Of Peel
03.2021 - 09.2021

Clinic Manager

Dr. Elizabeth Addesi and Associates
09.2017 - 12.2019

Supervisor

Occhiali Eyewear
08.2016 - 09.2017

Bachelor of Arts (Law & Society) -

York University

High School -

Woodbridge College

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Bikram Gill