Summary
Overview
Work History
Education
Skills
Websites
Languages
Fit & an active life style
Timeline
Generic

Bik Singh

Vancouver,Canada

Summary

A Multifunctional sales professional with extensive experience in IT SaaS, FinTech, and telecommunications. Proven track record in revenue growth, account management, product launches, and B2B solutions. Skilled in pre-sales, product demos, and C-suite engagement, with a customer-focused approach that drives business results. Successfully managed key corporate functions, including data and reporting systems, to support organizational growth.

Overview

18
18
years of professional experience

Work History

Senior Solutions Specialist

Kaseya
05.2024 - Current
  • Client Engagement - Collaborate with prospective clients to identify their IT management needs and challenges, ensuring our solutions - such as IT Glue for comprehensive documentation, MyGlue for secure password management, Network Glue for automated network documentation, and MyITprocess for strategic planning—align with their business objectives.
  • Solution Design - Customize and propose solutions that address specific client needs, leveraging my expertise in IT Glue’s documentation capabilities, MyGlue’s user-friendly interface, Network Glue’s network discovery features, and MyITprocess’s strategic planning tools.
  • Technical Demonstrations - Conduct detailed product demonstrations, showcasing how IT Glue, MyGlue, Network Glue, and MyITprocess can streamline their IT operations, improve documentation efficiency, and enhance network management.
  • Proposal Development - Develop comprehensive proposals and responses that highlight the technical and business benefits of our IT Operation Solutions, illustrating how they meet client requirements and drive value.
  • Collaboration - Work closely with the product management team, and other technical experts to refine our IT solutions, ensuring they are aligned with client needs and current market trends.
  • Pre-Sales Support - Provide expert support throughout the pre-sales process, including managing proof-of-concept initiatives, addressing technical queries related to our IT solutions, and facilitating a smooth transition from prospect to customer.

Solutions Specialist

Kaseya
11.2022 - 06.2024
  • Developing and Managing Customer Accounts - Build and nurture new customer relationships while overseeing account growth and satisfaction.
  • Collaborating with Technical Teams - Partner with technical experts to design and present customized solutions that address client needs and drive value.
  • Identifying Growth Opportunities - Strategically assess and uncover expansion opportunities within existing accounts to maximize revenue potential.
  • Continuous Learning - Stay abreast of industry trends and product developments to enhance expertise and provide up-to-date solutions.
  • Business-Oriented Consultations - Engage in strategic discussions with prospects to articulate how our software can deliver significant benefits and align with their organizational goals.
  • Securing High-Value Accounts - Utilize consultative SaaS selling techniques to attract and secure high-value accounts by presenting compelling solutions and business cases.
  • Delivering Polished Presentations - Craft and deliver impactful presentations that effectively highlight product benefits and provide strong competitive differentiators.
  • Cross-Department Liaison - Serve as a key point of contact between account holders and various internal departments to ensure seamless communication and service delivery.
  • Driving Revenue Growth - Contribute to achieving annual revenue targets by selling new services, acquiring new accounts, and expanding existing ones

Manager – Account Management (Digital Cross Border Payments)

BEYON Money
12.2021 - 03.2022
  • Developed and executed marketing plans for client acquisition and remittance generation.
  • Built strong relationships with key clients and stakeholders, managing high-value B2C accounts.
  • Aligned client needs with products, identified new prospects, and enhanced portfolio profitability.
  • Drove client retention, addressed risks, and ensured compliance with KYC regulations.
  • Led remittance product development and UAT, collaborating across departments to resolve gaps.

Manager - Product & Emerging Services

SADAD Electronic Payment System BSC
09.2020 - 12.2021
  • Led business development and strategy for SADAD, building relationships to identify new opportunities.
  • Negotiated contracts, ensuring revenue growth and timely project delivery.
  • Provided regular analytics reports and tracked account metrics.
  • Managed B2B client lifecycle, from acquisition to deployment.
  • Handled government RFPs and collaborated with banks for cross-border payments.
  • Upsold products, resolved issues, and aligned client strategies with business goals.
  • Conducted market research to drive growth and improve customer experience.

Business Relationship & Service Manager - Affluent customer segment for Cross Border Payments

UAE Exchange
03.2019 - 07.2020
  • Formulating Business development strategies & Pipeline – Customer acquisition and Onboarding for B2B/B2C clients.
  • Account & Relationship Management - To ensure customer satisfaction during lifecycle; through customer relationship, product management & cross-selling, while liaising with internal Compliance & Finance teams.
  • Partner with C-Level Executives and Stakeholders to ensure strong partnership and drive desired business outcomes.
  • Develops and maintains an excellent working knowledge of client’s businesses and all aspects of the services UAE Exchange provides to ensure the client receives & communicate the best possible solutions and service to meet their objectives
  • Focus on Revenue maximization, Cost optimization.
  • Managing and growing remittance book size from assigned accounts.
  • Demonstrate creative, dynamic, flexible approaches to problems and resolves issues in a timely and professional manner

Account Management and Business Development

ValeurHR
08.2016 - 03.2019
  • Led business development for HRMS (SaaS) on SAP HANA for B2B clients in India and Singapore.
  • Planned and executed rapid revenue growth initiatives with reseller partners and distribution channels.
  • Forecasted and achieved sales quotas while managing client portfolios to ensure timely project completion.
  • Developed business plans and executed project launches, incorporating merchandising and pricing strategies.
  • Managed retention, renewals, and escalations, collaborating with IT, Finance, and Legal teams.
  • Ensured positive client experiences and successful deployment, training, and go-live activities.
  • Created engagement plans and social media strategies; mentored new team members for sales readiness.

Customer Experience, Excellence & Life Cycle Management

Reliance Communications
05.2014 - 08.2016
  • Managed customer acquisition, onboarding, renewals, and retention for post-paid services.
  • Monitored credit limits and assignments, overseeing upgrades/downgrades based on risk class.
  • Led customer relationship management across diverse accounts, ensuring lifetime value and satisfaction.
  • Managed channel partners and vendors to ensure timely credit and address verification within SLA standards.
  • Directed collections and renewals for initial billers, minimizing delinquency risk.
  • Achieved 94% adoption of E-bill (Go Green) initiative within a year via outbound campaigns.
  • Increased product adoption and engagement through multi-channel communication efforts.

Deputy Manager - Customer Experience & Excellence

Aircel
07.2010 - 05.2014
  • Managed customer experience and escalations across Punjab & HP Telecom Circle.

Assistant Manager - Retail Business - UP West Circle

Aircel
12.2008 - 07.2010
  • Managing the vertical of Retail Business operations for a state.

Senior Executive - Retail Business & Client Experience

airtel
05.2006 - 12.2008
  • Leading the Retail Business operations for the region through standardized service delivery.

Education

B.COM - Commerce

Panjab University
12.2004

Skills

  • Pre-Sales & Solutions Design
  • Customer Relationship Management
  • Program & Project Management
  • Contract Renewals & Negotiations
  • API Integration & Fraud Solutions
  • Stakeholder Engagement
  • Data Analysis & Insights
  • Cross-Functional Team Collaboration

Websites

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Fit & an active life style

I lead an active and fit lifestyle, with 20 years of commitment to working out. Staying physically fit is a key part of my routine, and I’m passionate about maintaining both strength and overall well-being through regular exercise. Fitness is not just a hobby for me, it’s a long-standing part of my lifestyle that keeps me energized and focused.

Timeline

Senior Solutions Specialist

Kaseya
05.2024 - Current

Solutions Specialist

Kaseya
11.2022 - 06.2024

Manager – Account Management (Digital Cross Border Payments)

BEYON Money
12.2021 - 03.2022

Manager - Product & Emerging Services

SADAD Electronic Payment System BSC
09.2020 - 12.2021

Business Relationship & Service Manager - Affluent customer segment for Cross Border Payments

UAE Exchange
03.2019 - 07.2020

Account Management and Business Development

ValeurHR
08.2016 - 03.2019

Customer Experience, Excellence & Life Cycle Management

Reliance Communications
05.2014 - 08.2016

Deputy Manager - Customer Experience & Excellence

Aircel
07.2010 - 05.2014

Assistant Manager - Retail Business - UP West Circle

Aircel
12.2008 - 07.2010

Senior Executive - Retail Business & Client Experience

airtel
05.2006 - 12.2008

B.COM - Commerce

Panjab University

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Bik Singh