BIJETA ROY
Mississauga,ON
Summary
Offering 2 years of progressive experience in performing data entry tasks with accuracy and efficiency. Eager to leverage my quick typing skills and database management knowledge towards achieving the department's goal. Resolves complex customer problems through active listening and sound judgment.
Overview
9
9
years of professional experience
Work History
Data Entry Remediation
Purolator Inc
10.2022 - Current
- Carried out day-day-day duties of accurately and efficiently performing data entry in accordance with applicable standards, policies, and regulatory guidelines
- Monitoring and updating existing data when required
- Scan incoming packages and make the necessary changes after verifying into the master database
- Ensuring appropriate turnaround time on all data entry
- Conducts research as needed to resolve problems
- Proactively works to resolve any discrepancies and user errors.
Customer Experience Associate
Aircel Telecom
05.2015 - 01.2017
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Upheld strict quality control policies and procedures during customer interactions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Bachelor of Arts in Journalism -
Calcutta University
Kolkata, India07.2016
Skills
- Data Entry (50 wpm)
- Interpersonal skills
- Excellent organizational skills
- Time management
- Effective Communication
- MS Office
- Team player
- Attention to detail
Languages
English
Full Professional
Work Authorization
Canada Permanent Resident Card
Valid till February, 2029
Timeline
Data Entry Remediation
Purolator Inc
10.2022 - Current
Customer Experience Associate
Aircel Telecom
05.2015 - 01.2017
Bachelor of Arts in Journalism -
Calcutta University
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