Bijay Mehta
Business Analyst
Kitchener,ON
Summary
Agile & experienced Business Analyst with more than 6 years of experience and a sound understanding of Business Requirement Gathering and translating Requirements to Specifications. Comfortable using requirements modelling techniques - such as customer journey mapping, user stories, process mapping and acceptance criteria. Strong communication skills and a good team player.
Overview
15
15
years of professional experience
Work History
Business Analyst
Brainzaa Inc
Mississauga, ON
07.2022 - Current
- Collaborated with stakeholders to define features, integrations and partnerships.
- Recommended improvements to existing or proposed systems to enhance solution functionality.
- Developed reports or created dashboards, providing financial-related information to make informed business decisions.
- Identified needs of customers promptly and efficiently.
- Maintained or updated business intelligence tools, databases or dashboards.
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
- Maintained library of model documents, templates or other reusable knowledge assets.
Sales and Marketing Manager
Specialty Innovations and Manufacturing
Waterloo, ON
10.2021 - 07.2022
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Instrumental in implementing Odoo ERP system for the automotive manufacturing segment of the company.
- Tracked monthly sales to generate reports for business development planning.
- Performed sales consultations and educated clients on products and services.
- Developed and implemented new sales strategies to update product lines.
- Prepared sales production reports for senior management.
- Held meetings with Conestoga College, and Wilfrid Laurier University regarding various company projects and participated in subsequent project iterations
EASYLINE SPECIALIST II
TD Bank
London, Ontario
05.2021 - 07.2021
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Business Analyst
Skooltech
Siliguri, West Bengal
03.2016 - 02.2021
- Collaborated with stakeholders to define features and integrations.
- Worked in handling the overall Business requirements and implementation in three countries-India, Bhutan and Nepal.
- Prepared and analyzed AS-IS and TO-BE in the existing architecture and performed Gap Analysis
- Gathered requirements by conducting meetings and brainstorming sessions with end users
- Analyzed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
- Designed and developed Use Cases, Sequence and Activity Diagrams using UML.
- Analyzed business requirements into technical requirements for reporting and visualizations, data models and databases.
- Conducted JAD sessions and meetings to ensure there was proper coordination between the team.
Sales Manager
S.K.Enterprise
Siliguri, West Bengal
06.2008 - 02.2016
- Performed sales consultations and educated clients on products and services.
- Tracked monthly sales to generate reports for business development planning.
- Maintained professional network of potential clients and business opportunities.
- Achieved company growth and brand development through market expansion and sales.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed and implemented new sales strategies to update product lines.
Education
Master of Arts - English Literature And Creative Writing
Panjab University
Chandigarh09.2004
Bachelor of Arts - English Literature And Creative Writing
St Joseph's College
Darjeeling04.2002
Skills
- MS Office Suite: MS Word, MS PowerPoint, MS Access, Outlook Express, MS Visio
- Business Modeling Tools: MS Visio, drawio, Camunda
- Business Skills: Business Definition Requirements, Business Process Analysis & Research Use Case Modelling & Analysis
- Project Methodologies: Agile (Scrum), Waterfall
- Certifications: Certified Scrum Master (CSM),Data Analyst in Power BI(Data Camp) Scrum Product Owner, PMI Kickoff Agile, PMI Kickoff Predictive, Capital Market and Securities Analyst (CFI)
- SQL
Timeline
Business Analyst
Brainzaa Inc
07.2022 - Current
Sales and Marketing Manager
Specialty Innovations and Manufacturing
10.2021 - 07.2022
EASYLINE SPECIALIST II
TD Bank
05.2021 - 07.2021
Business Analyst
Skooltech
03.2016 - 02.2021
Sales Manager
S.K.Enterprise
06.2008 - 02.2016
Master of Arts - English Literature And Creative Writing
Panjab University
Bachelor of Arts - English Literature And Creative Writing
St Joseph's College
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