Bijalba Bihola
Hamilton,ON
Summary
Dedicated and customer-focused professional with 4 years of experience in delivering exceptional service in fast-paced environments. Adept at resolving customer inquiries, handling complaints, and providing personalized solutions to enhance customer satisfaction. Proven ability to maintain a high level of professionalism, patience, and efficiency while supporting customers through phone, email, and in-person interactions.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Farm boy
08.2024 - Current
- Managed customer inquiries, complaints, and requests, ensuring prompt and professional resolution.
- Maintained accurate records of customer interactions, transactions, and feedback for reporting purposes.
- Processed payments, returns, and exchanges while ensuring compliance with company policies.
- Assisted in administrative tasks such as scheduling, data entry, and updating internal databases.
- Coordinated communication between departments to resolve customer issues efficiently.
- Handled cash register operations, balanced daily transactions, and prepared reports.
- Provided support in inventory management by tracking stock levels and reporting shortages.
Team Leader
Tim Hortons
02.2023 - 05.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Administrative Assistant
Future Gate Hr Solution
03.2020 - 11.2022
- Managed daily office operations, ensuring smooth workflow and efficiency.
- Handled administrative tasks such as scheduling appointments, organizing meetings, and maintaining records.
- Coordinated correspondence, including emails, phone calls, and internal communications.
- Maintained office supplies inventory and placed orders as needed.
- Processed invoices, tracked expenses, and assisted with budgeting tasks.
- Prepared reports, spreadsheets, and presentations for management.
- Assisted HR with recruitment, onboarding, and employee record-keeping.
- Ensured compliance with company policies and maintained confidential documents securely.
- Provided support to senior executives and team members as needed.
- Managed filing systems, both digital and physical, for easy retrieval of information.
Customer Service Representative
TECH MAHINDRA
12.2018 - 02.2020
- Answered customer inquiries, complaints, and service requests for Jio customers via phone, email, or chat.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Achieved a 91% customer satisfaction rating on exit surveys by providing excellent customer service
- Exhibit excellent verbal and written communication abilities for interacting with customers and explaining product benefits.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs..Logging all customer interactions and issues in the company's CRM system.
Education
BACHELOR OF COMMERCE -
Gujrat University/ Lokmanya College
Ahmedabad, IndiaBUSINESS MANAGEMENT -
Fleming College
Toronto, Canada01.2024
Skills
- Customer service: proficiency in building and maintaining positive, productive customer interactions
- MS Office: office and 365
- Communication Skills: Clear and effective verbal communication Active listening
- Technical Skills: expertise in insurance software and tools Basic computer skills, including MS Office Familiarity with CRM systems
- Troubleshooting : skills in using diagnostic tools and methodologies to identify and resolve hardware, software, and network issues efficiently
Timeline
Customer Service Representative
Farm boy
08.2024 - Current
Team Leader
Tim Hortons
02.2023 - 05.2024
Administrative Assistant
Future Gate Hr Solution
03.2020 - 11.2022
Customer Service Representative
TECH MAHINDRA
12.2018 - 02.2020
BACHELOR OF COMMERCE -
Gujrat University/ Lokmanya College
BUSINESS MANAGEMENT -
Fleming College
Similar Profiles
Lovejot KaurLovejot Kaur
Packer at Farm BoyPacker at Farm Boy
Frances GueleFrances Guele
Customer Service Representative at Farm BoyCustomer Service Representative at Farm Boy
Ariya AgnihotriAriya Agnihotri
Bakery Clerk at Farm BoyBakery Clerk at Farm Boy
Owen NesbittOwen Nesbitt
Cashier at Farm BoyCashier at Farm Boy
Susan BehichSusan Behich
Regional Support Manager/Director of Store Operations at Spence DiamondsRegional Support Manager/Director of Store Operations at Spence Diamonds