Bijal Patel
St. Catharines
Summary
Dynamic Customer Service Representative with proven expertise at Pizza Pizza Limited, enhancing customer satisfaction through effective complaint resolution and active listening. Skilled in managing high-stress situations and training staff, I leverage critical thinking to deliver informed recommendations, driving loyalty and repeat business while ensuring prompt service and accurate information.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Pizza Pizza Limited
03.2024 - 03.2025
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Sandeep Navadiya
04.2014 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
BBA - Commerce
SemCom
Vidhyanagar, India03-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Complaint resolution
- Payment processing
- Staff training
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Supervised team of 7 staff members.
Languages
English
Full Professional
Gujarati
Native or Bilingual
Timeline
Customer Service Representative
Pizza Pizza Limited
03.2024 - 03.2025
Customer Service Representative
Sandeep Navadiya
04.2014 - 01.2024
BBA - Commerce
SemCom
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