Jessica Sheth
St. John's,NL
Summary
Dependable and successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Breakers Sports Bar
DRMM Enterprises
03.2023 - Current
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Served high customer volumes during special events, nights, and weekends.
- Assisted with inventorying beverage stock and bar supplies.
Receptionist
Capital Auto Group
10.2022 - 03.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Handled cash transactions and maintained sales and payments records accurately.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Resolved customer problems and complaints.
- Reduced incoming call response time by implementing effective call routing system.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Skilled at working independently and collaboratively in team environment.
Server/Bartender
Tiny's Bar And Grill
07.2021 - 09.2022
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Booth Memorial High
St. John's, NL06.2009
Skills
- Team Player
- Cash Handling
- Ability to Lift 30 Pounds
- Food safety practices
- Professional Appearance
- Order Accuracy
- Cleaning and sanitizing
- Reliable and Responsible
- Adaptable and Flexible
Hobbies
- Reading
- Spending time with family
- Trying new things / foods
Timeline
Breakers Sports Bar
DRMM Enterprises
03.2023 - Current
Receptionist
Capital Auto Group
10.2022 - 03.2023
Server/Bartender
Tiny's Bar And Grill
07.2021 - 09.2022
High School Diploma -
Booth Memorial High
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