Summary
Work History
Education
Skills
Languages
Volunteer Experience
Timeline
Generic

BIHARA KOGGALA

North York,ON

Summary

As a results-driven server, I bring a strong foundation in customer service, team collaboration, and adaptability to the table. With experience in busy restaurants and cafes, l've honed my skills in fast-paced environments and developed a passion for delivering outstanding service. My background in diverse dining settings, ranging from casual eateries to upscale establishments, has equipped me with a unique understanding of various customer needs and preferences. I'm confident in my ability to provide exceptional service, work seamlessly with teams, and adapt to any dining atmosphere, making me a valuable asset to your establishment.

Work History

Server/ Host

Denny's
  • Gained experience managing time and effectively multi tasking while waiting tables
  • Refined ability to handle disgruntled customers and worked to increase customer satisfaction
  • Provided reliable and top notch customer service while developing a strong work ethic
  • Collaborated with kitchen staff and management to ensure order accuracy and resolve any issues, maintaining a seamless flow of service
  • Handled challenging customer situations with professionalism and empathy, resolving issues to the satisfaction of both guests and management
  • Managed cash and credit card transactions accurately, reconciling payments at the end of each shift
  • Serve and engage with 50 customers per shift
  • Train 3-5 new servers per month.

Cashier / Stock associate

Urban planet Vaughn Mills
  • Completed store opening and closing procedures
  • Helped an average of 50 customers per day by responding to inquiries and locating products
  • Assisted team members when necessary in handling cash registers, organizing inventory room, labeling products, unloading merchandise, and cleaning up
  • Complete stocking of shipment in order to maintain in-stock levels
  • Created relationships with customers
  • Organized racks and shelves to maintain the visual appeal of the store
  • Displays a 'customer is the priority' mindset at all times
  • Excellent presentation skills in a retail environment.

Server

The Lancaster Smokehouse
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Criminal And Social Justice

Humber College
Toronto, ON

Criminal And Social Justice

Thistletown Collegiate Institute
Toronto, ON
06.2019

Skills

● Experienced in customer service and sales field at multiple retail industries

● Excellent communication skill with customers, guest, fellow employees, and employer

● Highly critical thinker with effective presentation skills

● Ability to work well with a team, as well as independently

● Ability to handle cash register and cash in an efficient and professional manner

● Outstanding organizing and time management skills

● Confident and easily adaptable to any

Languages

English
Native or Bilingual
Sinhala
Professional Working

Volunteer Experience

Current volunteer for Sue Mcfadden's Conservative Minister of Parliament leadership campaign

Timeline

Server/ Host

Denny's

Cashier / Stock associate

Urban planet Vaughn Mills

Server

The Lancaster Smokehouse

Criminal And Social Justice

Humber College

Criminal And Social Justice

Thistletown Collegiate Institute

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BIHARA KOGGALA