Bidya Kharel

• Answer all inbound sales calls and assist clients as needed. Outbound sales calling to generate and drive ticket sales primarily in the consumer market.
• Identify opportunities to upsell and cross sell to maximize ticket sales. Leverage leads and internal sales process to effectively drive new business.
• Resolve customer concerns immediately and effectively while displaying professionalism and courtesy at all times.
• Maintain a detailed touchpoint history in the Salesforce CRM by logging all customer data and interactions in a clear, timely manner.
• Stay up to date with all products, pricing, and benefits. Provide consistent, high‑level experience to all clients.
• Maintain professional and technical knowledge by participating in and/or leading departmental product training sessions. Exceed sales and revenue targets.
• Maintaining professionalism, confidentiality, objectivity and diligence achieving with integrity and succeeding with team work.

• Taking responsibility for the planning and execution of financial duties and projects of a company.
• Preparing financial statements, reports, and forecasts for the business to ensure financial stability.
• Drafting budgets, income statements, balance sheets, tax returns, and reports required by regulatory authorities.
• Managing the risks involved in the financial activities of the business.
• Estimating short and long‑term financial objectives by setting performance targets. Compiling financial reports and supervising month‑end processes.
• Drafting procurement processes and signing off on purchase orders.

Managing and monitoring metrics, KPI tracking, and reports for the financial department.

• Evaluate the financial performance of the organization and measure returns on investments.
• Providing training to staff members regarding financial processes.

• Processes approved commercial and consumer loan applications using automated loan document preparation software.
• Selects appropriate Title Company, surveyors, appraisers, and other vendors, as needed and requested by lenders to acquire need vendor services.
• Prepares loan documents and closing instruction letters as appropriate.
• Verify lending compliance issues and regulations. Adhering and enforcing compliance and regulation.
• Report disclosure information and updating/applying changes in loans due to regulatory or compliance changes.
• Responsible for the confidentiality of financial data contained within loan files. Protects the confidentiality of all financial data relating to financial institution operations and customers. Maintains company policies and underwriting guidelines.
• Assembles and verifies accuracy of loan documentation. Checks documents for proper vesting, legal descriptions, closing dates and signatures.
• Answers telephone inquiries and written inquiries concerning loan processing and information
• Liaising with In-House Legal Teams as well as Legal Advisor to find resolutions with complex cases.
• Co-ordinate on release/amendments of security, security documents with Business Units and Credit Administration.
• Co-ordinate with RMs for timely submission of periodic operating results, financials statements, insurance policies.
• Provide constructive feedback improve ways of doing things. Procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)

• Accurately and promptly carry out increasingly complicated transactions and overrides in accordance with established policies and procedures, all the while respecting formal or informal Service Level Agreements (SLAs).
• Keep an eye on your own functional area's daily workflow and distribution to make sure all necessary processing is finished and all service level objectives are met.
• Provide a broad range of operational support to officers and is responsible for first point of escalations with partners, as well as operational effectiveness for own functional area
• Recognize, record, and look into any unusual or process-related transactions or activities that go beyond first-level operations service delivery.
• Identify opportunities to improve service quality;
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
• Refer or escalate processing or operational concerns as necessary based on a thorough understanding of the problem;
• Use effective relationship skills when communicating with partners/ colleagues and deal with difficult conversations
• Assist Team Managers to run day-to-day operations. Communicate policy and procedural changes