Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bibi Yasmin Phagoo

Toronto,ON

Summary

Dynamic and personable professional with over five years of experience in customer service and administrative support at Strides Toronto. Proven organizational skills and a commitment to accuracy enhance client satisfaction. Adept in Microsoft Office and skilled in managing multiple priorities while fostering positive communication and collaboration in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Receptionist

Strides Toronto
11.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provide daily coverage for the administration of the "What's Up Walk-In" counseling program, processing referrals and coordinating counseling support for clients.
  • Monitor and respond to messages expediently in Microsoft Teams for coordinating intakes and appointments for counseling services.
  • Create client records in database and update as necessary from referral source.
  • Manage and update client calendar, updating scheduled appointments, manage influx of intakes, provide updates regarding therapist's schedules and contacting clients in courteous manner if necessary.
  • Manage and update daily excel document.
  • Send feedback surveys to clients upon completing of every visit to the agency.

Mail Clerk

Canada Post
10.2015 - 04.2018
  • Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
  • Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
  • Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
  • Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
  • Labeled packages with clear, correct information to reduce mailing errors.
  • Developed strong relationships with postal carriers to ensure prompt pick-up and delivery of all incoming and outgoing mail items.
  • Utilized automated systems, supply inventories, purchase orders and vendor supplies

Driver

CRDN
08.2014 - 08.2015
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer punctually and in excellent condition, ensuring high levels of customer satisfaction.
  • Proactive communication, providing customers with delivery updates and verify drop-off details
  • Verified courteous, professional manner with customers, ensuring positive representation of the company

Education

Course Work - Training - Emergency And Security Management

Centre For Security Training
Toronto
05-2005

Tourism Diploma - Travel Studies And Tourism

Toronto School of Business
Toronto, ON
10-2002

Office Skills Certificate - Office Skills

Salvation Army
Toronto, ON
06-1997

Skills

  • Proven organization, time management and data entry skills
  • Personable and highly organized professional with over five years of experience in customer service, logistics and administrative support
  • Proven ability to manage multiple priorities, ensure customer satisfaction and collaborate effectively to complete tasks efficiently
  • Verified ability to work in a fast-paced environment, with attention to detail, professional telephone etiquette and strong problem solving skills
  • Awareness and knowledge of role of inclusion, diversity, equity and accessibility in the community
  • Keen awareness of the dynamics that may arise due to imbalance of power, privilege and capable of identifying these situations
  • Positive communication, interpersonal skills with the ability to learn quickly
  • Earnest individual, committed to maintaining accuracy, service quality and capable of adapting to varying operational demands
  • Skilled in Office 360, Microsoft Word Excel Capable of learning new systems with ease

Languages

English
Native or Bilingual

Timeline

Receptionist

Strides Toronto
11.2023 - Current

Mail Clerk

Canada Post
10.2015 - 04.2018

Driver

CRDN
08.2014 - 08.2015

Course Work - Training - Emergency And Security Management

Centre For Security Training

Tourism Diploma - Travel Studies And Tourism

Toronto School of Business

Office Skills Certificate - Office Skills

Salvation Army

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Bibi Yasmin Phagoo