Bibin George Varghese
The Pas,Manitoba
Summary
Communicative and organized Client Advisor with experience providing exceptional client support services. Adapt to managing existing client relationships and formulating and implementing the advice.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Client Advisor
CIBC
11.2022 - Current
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and provided backup support for organizational leadership.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated clients on financial topics and best practices.
- Analyzed the financial needs of clients and developed tailored strategies to meet goals.
- Researched and evaluated potential investment products for clients.
- Recommended specific investments to help clients meet financial goals.
- Assisted customers in depositing and withdrawing cash.
- Informed and suggested new banking products to customers.
Shift Manager
A&W® Restaurants
04.2021 - Current
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
- Coached crew members to optimize performance and motivate them toward more efficient work.
- Scheduled staff to establish adequate coverage during peak business hours.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
- Defined clear targets and objectives and communicated to other team members.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Customer Service Representative
Scotiabank
02.2022 - 04.2022
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained staff on operating procedures and company services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Post Graduate - International Business Management
St Clair College
Windsor, ON04.2021
Bachelor of Commerce - Accounting And Finance
MG University
INDIA 04.2019
Skills
- Client Confidentiality
- Client Relationship Management
- Relationship Management
- Financial Services
- Attention to Detail
- Dependable and Responsible
- Decision-Making
- Time Management
Timeline
Client Advisor
CIBC
11.2022 - Current
Customer Service Representative
Scotiabank
02.2022 - 04.2022
Shift Manager
A&W® Restaurants
04.2021 - Current
Post Graduate - International Business Management
St Clair College
Bachelor of Commerce - Accounting And Finance
MG University
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