Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Bibi N Allybocus

Brampton,ON

Summary

Dynamic Bilingual Customer Service Representative with 3 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. English speaker and fluent in french. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.

Overview

3
3
years of professional experience

Work History

Bilingual Customer Service Representative

Electrolux
Mississauga, ON
02.2022 - Current
  • Processed orders, credits and tracked returns.
  • Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Answered up to 50 calls per day in busy, fast-paced office for both English and French-speaking customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.

Bilingual Customer Service Representative

Concentrix
Brampton
08.2020 - 01.2022
  • Answered inbound calls and provided customer support.
  • Assisted and advised customers on using their Petro Canada points.
  • Listened attentively to customer needs and concerns.
  • Demonstrated empathy while building rapport with customers.
  • Provided polite, thorough assistance, even in stressful situations.
  • Shaped a five-star customer service experience for each customer.
  • Provided and help customers to manage their Petro Canada Points card

Payroll Administrator

Ceridian
Eben (Mauuritius)
09.2017 - 03.2019
  • Processed payroll garnishments such as tax liens and child support.
  • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
  • Submitted reports on payroll activities.
  • Collaborated with technology programmers to remedy system problems to achieve timely employee payments.
  • Balanced and submitted bankruptcy report and child support for check disbursement.
  • Prepared and monitored sick leave files and served as administrator of sick leave program.

Administrative Clerk

Ceni Ltd
Eben (Mauritius)
01.2016 - 06.2016
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Posted updated data and changes to system and compiled reports on updates.
  • Generated documents necessary for internal meetings.
  • Controlled inventory stock levels, reordering as necessary within budget.
  • Planned, coordinated, and executed all merchandise calendar direction, campaigns, and sales promotions.
  • Effectively supported regular meetings, taking in-depth notes and disseminating minutes to attendees.
  • Helped identify training needs and provided ongoing training opportunities.
  • Enforced company policies and procedures.

Education

Data Design And Implementation
Ceridian Learning Center
08.2017

High School Diploma -

Eden College
Mauritius
01.2015

Skills

  • Efficient and Detail-Oriented
  • Order and Refund Processing
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Patient and Empathetic

Additional Information

Technical Proficiencies

  • Data Communications
  • Data Design and Implementation
  • Electronic Scheduler, MS Excel, MS Office,MS Windows,MS Powerpoint
  • Dayforce
  • Oracle
  • Workday
  • CRM
  • SAP

Timeline

Bilingual Customer Service Representative

Electrolux
02.2022 - Current

Bilingual Customer Service Representative

Concentrix
08.2020 - 01.2022

Payroll Administrator

Ceridian
09.2017 - 03.2019

Administrative Clerk

Ceni Ltd
01.2016 - 06.2016

Data Design And Implementation

High School Diploma -

Eden College

Similar Profiles

CREATE PROFILE
Bibi N Allybocus